개인특성이 발언행동 유형에 미치는 영향: 조직신뢰의 조절효과 = The Effects of Personal Characteristics on Employee Voice Behaviors: The Moderating Effects of Organizational trust

다국어 초록 (Multilingual Abstract)

The purpose of this study was to examine the validity of four different types of voice behavior developed by Maynes and Podsakoff(2013). In addition, relation of personal characteristics to four different types of voice behavior and moderating effects of organization trust on relationship between personal characteristics and voice behavior were examined. Data were obtained from 309 employees in various organizations in Korea. Results showed that proactive personality was positively influences constructive voice and negatively influences destructive voice. Also psychological collectivism was positively influences supportive voice, and trait cynicism was positively influences defensive voice and destructive voice. The results of hierarchial regression analyses showed that organization trust moderated the relationship between psychological collectivism and supportive voice, defensive voice. Finally, the implications and limitations of this study and the directions for future research were discussed.

참고문헌 (Reference)

1 윤영재, "집단주의/개인주의 가치지향성과 개인적/집합적 자기 표상이 집단 창의성에 미치는 영향" 성균관대학교 대학원 2014

2 황애영, "주도성이 주관적 경력성공에 미치는 영향: 프로틴(protean) 경력지향을 매개변인으로" 한국산업및조직심리학회 24 (24): 409-428, 2011

3 조아름, "종업원 침묵행동과 상사지원인식, 절차공정성인식의 관계에서 침묵동기의 매개효과" 한국산업및조직심리학회 27 (27): 291-315, 2014

4 양회창, "조직구성원의 개인주의-집합주의 성향이 두뇌활용에 미치는 영향에 대한 연구" 아주대학교 2002

5 조영호, "조직구성원의 개인주의-집합주의 성향과 심리적 계약에 관한 연구" 한국산업및조직심리학회 15 (15): 89-111, 2002

6 조윤형, "조직구성원들의 가치성향이 조직시민행동에 미치는 영향 - 조직신뢰의 매개효과 -" 한국인적자원관리학회 17 (17): 403-430, 2010

7 김호균, "조직공정성인식, 조직신뢰, 조직시민행동간 영향관계분석" 한국행정학회 41 (41): 69-94, 2007

8 이재훈, "조직공정성, 신뢰, 조직유효성간의 관련성에 관한 연구" 한국인사조직학회 12 (12): 92-132, 2004

9 한태영, "적응수행에 대한 직무탈진, 심리적 집합주의 및 성격의 상호작용 효과" 한국산업및조직심리학회 21 (21): 631-655, 2008

10 서재현, "의사결정참여 및 직업불안정성이 조직후원인식, 조직신뢰 및 역할 내 행동에 미치는 영향" 한국인사조직학회 13 (13): 173-198, 2005

11 박계홍, "윤리경영과 조직유효성과의 관계에 있어서 신뢰의 역할" 대한경영학회 18 (18): 649-680, 2005

12 유지운, "신입사원의 주도적 성격이 정보추구행동을 통해 조직사회화에 미치는 영향: 팀개방성과 리더행동의 조절효과" 한국산업및조직심리학회 25 (25): 749-773, 2012

13 최재욱, "신뢰성과 조직신뢰가 조직유효성에 미치는 영향" 동양대학교 대학원 2013

14 Hirchman, A. O., "떠날 것인가 남을 것인가: 기업, 조직 및 국가의 퇴보에 대한 반응" 나남출판 2005

15 문광수, "개인주의-집합주의 성향과 성과급 형태가 임금만족에 미치는 효과" 한국문화및사회문제심리학회 20 (20): 235-262, 2014

16 유태용, "개인 특성이 조직 내 사회적 네트워크 크기에 미치는 영향과 직무수행에 대한 사회적 네트워크 크기와 강도의 효과" 한국산업및조직심리학회 22 (22): 27-51, 2009

17 Zhou, J., "When job dissatisfaction leads to creativity : Encouraging the expression of voice" 44 (44): 682-696, 2001

18 Hung, H. K., "Voice behavior and performance ratings : the role of political skill" 31 (31): 442-450, 2012

19 Aryee, S., "Trust as a mediator of the relationship between organizational justice and work outcomes : Test of a social exchange model" 23 (23): 267-285, 2002

20 Hochwarter, W. A., "The interactive effects of politics perceptions and trait cynicism on work outcomes" 10 (10): 44-57, 2004

21 Farndale, E., "The influence of perceived employee voice on organizational commitment : An exchange perspective" 50 (50): 113-129, 2011

22 Kanter, D., "The cynical americans" Jossey-Bass 1989

23 Bateman, T. S., "The Proactive component of organizational behavior : A measure and correlates" 14 : 103-118, 1993

24 Hui, C. H., "The Impact of psychological collectivism and work group atmosphere on chinese employee’s job satisfaction" 48 (48): 175-185, 1999

25 Parker, S. K., "Taking stock : Integrating and differentiating multiple proactive behaviors" 36 (36): 633-662, 2010

26 Leung, K., "Strategies for Strengthening Causal Inferences in Cross Cultural Research The Consilience Approach" 8 (8): 145-169, 2008

27 Maynes, T. D., "Speaking more broadly : An examination of the nature, antecedents, and consequences of an expanded set of employee voice behavior" 99 (99): 1-26, 2013

28 Dutton, J. E., "Selling issues to top management" 18 (18): 397-428, 1993

29 Gorden, W. I., "Range of Employee Voice" 1 (1): 283-299, 1988

30 Jackson, C. L., "Psychological collectivism : a measurement validation and linkage to group member performance" 91 (91): 884-899, 2006

31 Crant, J. M., "Proactive behavior in organizations" 26 (26): 435-462, 2000

32 Thomas. W. H. NG., "Predictors of objective and subjective career success : A meta‐analysis" 58 (58): 367-408, 2005

33 LePine, J. A., "Predicting voice behavior in work group" 83 (83): 853-868, 1998

34 Withey, M. J., "Predicting exit, voice, loyalty, and neglect" 34 (34): 521-539, 1989

35 Abraham., "Organizational cynicism: bases and consequences" 126 (126): 269-292, 2000

36 Dean, J. W., "Organizational Cynicism" 23 (23): 341-352, 1998

37 Rousseau, D. M., "Not so different after all : A cross-discipline view of trust" 23 (23): 393-404, 1998

38 Cook, J., "New work attitude measures of trust, organizational commitment and personal need non‐fulfilment" 53 (53): 39-52, 1980

39 Edmondson, A. C., "Learning from mistakes is easier said than done : Group and organizational influences on the detection and correction of human error" 32 (32): 5-28, 1996

40 Gao, L., "Leader trust and employee voice : The moderating role of empowering leader behaviors" 22 (22): 787-798, 2011

41 Finkelstein, M. A., "Individualism/collectivism and organizational citizenship behavior : An integrative framework" 40 (40): 1633-1643, 2012

42 Rusbult, C. E., "Impact of exchange variables on Exit, Voice, Loyalty, and Neglect : An integrative model of respoinses to declining job satisfaction" 31 (31): 599-627, 1988

43 Van Dyne, L, "Helping and voice extra role-behavior : Evidence of construct and predictive validity" 41 (41): 108-119, 1998

44 Ng, T. W., "Employee voice behavior : A meta analytic test of the conservation of resources framework" 33 (33): 216-234, 2012

45 Morrison, E. W., "Empioyee Voice Behavior : Integration and derection for future research" 5 (5): 373-412, 2011

46 Whiting, S. W., "Effects of message, source, and context on evaluations of employee voice behavior" 97 (97): 159-182, 2012

47 Cox, T. H., "Effects of ethnic group cultural differences on cooperative and competitive behavior on a group task" 34 (34): 827-847, 1991

48 Crant, J. M., "Dispositional antecedents of demonstration and usefulness of voice behavior" 26 : 285-297, 2011

49 Avery, D. R., "Disentangling the effects of voice : the incremental roles of opportunity, behavior, and instrumentality in predicting procedural fairness" 87 (87): 81-86, 2002

50 Nemeth, C. J., "Differential contributions of majority and minority influence" 93 (93): 23-32, 1986

51 Costa, P., "Cynicism and Paranoid alienation in the Cook and Medley HO scale" 48 : 283-285, 1986

52 Smith, T. W., "Cynical hostility at home and work : Psychosocial vulnerability across domains" 22 : 525-548, 1988

53 Hart, K. E., "Cynical hostility and the psychosocial vulnerability model of disease risk : confouunding effects of neuroticism(negative affectivity)bias" 36 : 1571-1583, 2004

54 Greenglass, E. R., "Construct validity and sex differences in Cook-Medley hostility" 10 (10): 209-218, 1989

55 Van Dyne, L., "Conceptualizing employee silence and employee voice as multidimensional constructs" 40 : 1359-1392, 2003

56 Chiaburu, D. S., "Antecedents and consequences of employee organizational cynicism : a meta-analysis" 83 : 181-197, 2013

57 Mayer, R. C., "An integrative model of organizational trust" 20 (20): 709-734, 1995

58 Ristig, K., "An Empirical Investigation of the Relationship between Trust, Voice, and Proactive Personality. European Journal of Economics" 14 : 141-148, 2008

59 Triandis, H. C., "Allocentric and idiocentric tendencies : convergent and discriminant validation" 19 : 395-415, 1985