정서역량이 상사-부하간 관계를 통해서 상사관련 스트레스와 이직의도에 미치는 간접효과 모형의 검증 = Testing Indirect Effects of Emotional Competencieson Supervisor-Related Stress and Turnover Intentionthrough Leader-Member Exchange

다국어 초록 (Multilingual Abstract)

This study was to test the role of leader-member exchange (LMX) through which emotional competencies indirectly influence supervisor-related stress and further turnover intention (emotional competencies → LMX → supervisor-related stress → turnover intention) using structural equation model with data from 316 Korean employees working in various industries. Results revealed that those with higher emotional competencies form higher quality LMX with their supervisors, and thereby they lower supervisor-related stress and turnover intention. As with the previous research findings, those low in supervisor-related stress are also low in turnover intention. In sum, we found the important role of LMX through which emotional competencies indirectly lower supervisor-related stress, which in turn lowers turnover intention. Limitations, directions for future research, implications for personnel selection and training/development were discussed.

참고문헌 (Reference)

1 천명섭, "직무스트레스와 사회적 지원이 직무성과에 미치는 영향: 내외통제성향에 따른 효과차이를 중심으로" 25 : 265-288, 1996

2 이순묵, "중급 LISREL"

3 오인수, "조직내/외 경력이동의 개념화와 그 선행변인의 규명 및 측정" 17 (17): 279-304, 2004

4 최대정, "조직 구성원들의 정서 경험: 요인구조의 동등성 및 타당도 분석" 18 (18): 385-411, 2005

5 김천석, "정서지능, 인지능력, 성격의 구성개념간 변별성과 정서지능의 과업수행, 맥락수행, 적응수행에 대한 증분타당도 검증*" 한국산업및조직심리학회 18 (18): 271-298, 2005

6 김은정, "외식 서비스업 종사자의 직무관련변인과 성격특성이 이직의도에 미치는 영향" 17 (17): 355-373, 2004

7 한지현, "상사의 정서지능이 부하의 태도와 상사의 과업수행에 미치는 영향" 광운대학교 대학원 2004

8 한지현, "상사의 정서지능이 부하의 태도와 상사 과업수행에 미치는 영향" 18 (18): 177-199, 2005

9 최대정, "리더의 정서표현이 팀 구성원의 정서경험에 미치는 영향: 정서규범과 정체화 수준의 조절효과" 18 (18): 201-224, 2005

10 이순묵, "공변량구조분석" 서울: 성원사 1990

11 권성욱, "경력장애와 직무태도 관련 변인간의 관계" 광운대학교 대학원 2001

12 Dragoni, L, "Understanding the emergence of state goal orientation in organizational work groups: The role of leadership and multilevel climate perceptions" 90 : 1084-1095, 2005

13 Schneider, B, "Understanding organization-customer links in service settings" 48 : 1017-1032, 2005

14 Schmidt, F. L, "The validity and utility of selection methods in personnel psychology: Practical and theoretical implications of 85 years of research findings" 124 : 262-274, 1998

15 Schmidt, F. L., "The role of general cognitive ability in job performance: Why there cannot be a debate" 15 : 187-210, 2002

16 Rotundo, M, "The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy- capturing approach." 87 : 66-80, 2002

17 Baron, R. M, "The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations" 51 : 1173-1182, 1986

18 Jensen. A., "The g factor: The science of mental ability" Westport. Connecticut: Praege. 1997

19 Wong, C, "The effect of leader and follower emotional intelligence on performance and attitude: An exploratory study" 13 : 243-274, 2002

20 Law, K. S, "The construct and criterion validity of emotional intelligence and its potential utility for management studies" 89 : 483-496, 2004

21 Salgado, J. F, "The Big Five personality dimensions and counterproductive behaviors" 10 : 117-125, 2002

22 Goleman D, "Primal leadership" New York: Brockman 2002

23 Borman, W. C, "Personality predictors of citizenship performance" 9 (9): 52-69, 2001

24 Wayne, S.J, "Perceived organizational support and leader- member exchange: A social exchange perspective" 40 : 82-111, 1997

25 Organ, D. W., "Organizational citizenship behavior: The good soldier syndrome" Lexington, MA: Lexington Books 1988

26 Arnaold, H. J., "Organizational Behavior (2nd)" New York McGraw-Hill 1981

27 Liden, R. C, "Multidimensional of leader-member exchange: An empirical assesment through scale development" 23 : 49-72, 1998

28 Mayer J. D., Salovey P., Caruso D., "Model of Emotional Intelligence. In Handbook of intelligence" Cambridge, England : Cambridge University Press 396-420, 1999

29 MacCallum, R. C.,, "Model modifications in covariance structure analysis: The problem of capitalization on chance" 111 : 490-504,

30 Gerstner, C. R, "Meta- analytic review of leader-member exchange theory: Correlates and construct issues" 82 : 827-844, 1997

31 Schmidt, F. L, "Measurement error in psychological research: Lessons from 26 research scenarios" 1 : 199-223, 1996

32 Cascio, W. F., "Managing Human Resources: Productivity, Quality of Work Life, Profits" NY: Irwin/McGraw-Hill 1998

33 Kaye, B, "Love 'em or lose 'em: Getting good people to stay" CA, San Francisco: BK 2002

34 Yukl, G, "Leadership in organizations (4th)" Englewood Cliffs: Prentice Hall 1998

35 Dansereau, F, "Individualized leadership: A new multiple-level approach" 6 : 413-450,

36 Guilford J. P., "Fluid and crystallized intelligences: Two fanciful concepts" 88 : 406-412, 1980

37 Borman, W. C, "Expanding the criterion domain to include elements of contextual performance. In Personnel selection in organization" San Francisco: Jossey-Bass 71-98, 1993

38 Goleman, D, "Emotional intelligence: Why it can matter more than IQ" New York: Bantam. 1995

39 Schulte, M. J, "Emotional intelligence: Not much more than g and personality" 37 : 1059-1068, 2004

40 Rooy, D. L, "Emotional intelligence: A meta-analytic investigation of predictive validity and nomological net" 65 : 71-95, 2004

41 Salovey, P, "Emotional intelligence" 9 : 185-211, 1990

42 Davies, M, "Emotional Intelligence: In Search of an illusive construct" 75 : 989-1015, 1998

43 Ashforth. B, "Emotion in the workplace: A reappraisal" 48 : 97-125, 1995

44 Hunter, J. E, "Eight common but false objections to the discontinuation of significance testing in the analysis of research data. In What is there were no significance tests?" NJ: Lawrence Erlbaum 37-64, 1997

45 Roberts, R. D, "Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions" 1 : 196-231, 2001

46 Bennett, R. J.,, "Development of a measure of workplace devia" 85 : 349-360, 2000

47 Kenny, D. A, "Data analysis in social psychology. In Handbook of social psychology, vol 1" Boston: McGraw-Hill 233-265, 1998

48 Spencer, L, "Competency at work: Models for Superior performance" New York, NY: John Wiley 1993

49 Sternberg, R. J, "Beyond IQ: A triarchic theory of human intelligence" New York: Cambridge University Press 1985

50 Bar-On, R, "Bar-On emotional quotient inventory: Technical manual"

51 홍세희, "Autoregressive Crosslagged Model을 적용한 내외통제성과 학업성취의 종단관계 연구" 한국교육심리학회 18 (18): 381-392, 2004

52 James, L. R, "A tale of two methods" Georgia Institute of Technology, Atlanta 2004

53 Lee, S, "A simple rule for generating equivalent models in covariance structure modeling" 25 : 313-334, 1990

54 Sheets, V, "A comparison of methods of test mediation and other intervening variables effect" 7 : 83-104, 2002