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Hur, Won-Moo,Han, Su-Jin,Yoo, Jeong-Ju,Moon, Tae Won Emerald Group Publishing Limited 2015 MANAGEMENT DECISION Vol.53 No.3
<P><B>Purpose</B></P> <P> – The purpose of this paper is to attempt to investigate how emotional labor strategies (i.e. surface acting and deep acting) affect job performance through job satisfaction. Another important objective of this study was to see whether perceived organizational support (POS) moderates the relationship between emotional labor strategies and job-related outcomes (i.e. job satisfaction and job performance). </P> <P><B>Design/methodology/approach</B></P> <P> – Structural equation modeling analysis provided support for the hypotheses from a sample of 309 South Korean department store sales employees. </P> <P><B>Findings</B></P> <P> – The results revealed that surface acting had a negative effect, whereas deep acting had a positive effect on job satisfaction. In addition, the relationship between emotional labor strategies (i.e. surface acting and deep acting) and job performance was significantly mediated by job satisfaction. Finally, POS significantly moderated the relationship between surface acting and job satisfaction, as well as the relationship between deep acting and job performance. </P> <P><B>Originality/value</B></P> <P> – The findings of this study contributed to the literature by identifying the relationship between surface and deep acting on organizational outcomes (i.e. job satisfaction and job performance), especially in a collectivist society (i.e. South Korea). In addition, this study also confirmed the important role of POS based on the norm of reciprocity between an organization and its members.</P>
Performance Evaluation of Seismic Isolation System by Installation Location in Lighthouse Structures
Hur, Moo-Won,Park, Tae-Won WILEY-INTERSCIENCE 2018 SHOCK AND VIBRATION Vol.2018 No.-
<P>The purpose of this study is to evaluate the applicability of seismic isolation devices for marine accidents under seismic loads. The lighthouse structure is a very important facility when the ship approaches the port. However, it is necessary to reinforce the structure to protect it from earthquake. This study presents isolation technology as a method to enhance the seismic performance of lighthouse structures built before seismic design criteria were established. This paper analyzed improvement of seismic performance in three cases of seismic isolation by applying the proposed method of isolation technology. In Case 1, the entire lighthouse structure is isolated, and in Case 2, only the lighthouse lens, the most important component of the lighthouse structure, has been isolated to assure constructability and economy. In Case 3, isolation effect was analyzed by comparing Case 1 and Case 2 with lighthouse structures.</P>
The role of perceived organizational support on emotional labor in the airline industry
Hur, Won-Moo,Moon, Tae Won,Jun, Jae-Kyoon Emerald Group Publishing Limited 2013 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY Vol.25 No.1
<B>Purpose</B> - The purpose of the present study was to examine whether and how the perceived organizational support (POS) influences emotional labor and the relationship between emotional labor and flight attendants' outcomes. <B>Design/methodology/approach</B> - Structural equation modeling analysis provided support for the hypotheses from a sample of 256 flight attendants in South Korea. <B>Findings</B> - The results showed that POS has a positive effect on deep acting. Furthermore, it was found that surface acting has a positive influence on emotional exhaustion, whereas deep acting has a negative influence on emotional exhaustion. In addition, emotional exhaustion has a negative influence on organizational commitment, while organizational commitment has a negative influence on turnover intention. Furthermore, POS moderated the relationship between deep acting or surface acting and emotional exhaustion. <B>Originality/value</B> - The current study broadened the conceptual work and laboratory studies in emotional labor by examining the role of POS on emotional regulation strategies related to emotional exhaustion. In addition, this study sheds new light on customer service management within the airline industry by examining flight attendants' emotional labor, particularly interactions with POS.