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LuoTao(루오타오),Pan Younghwan(반영환) 한국HCI학회 2014 한국HCI학회 학술대회 Vol.2014 No.2
Technologies help people communicate with each other in various ways. With so many advanced techniques these days, however, the design of communication services becomes even more difficult and confusing. This difficulty is more visible in designing Unified Communication systems where similar tools support overlapping communication needs. In this paper, however, we argue that all communications, despite specific techniques and related meanings, have only a limited number of basic patterns, and these patterns together form a structure which reveals the relations among them. These patterns represent methods of applying techniques to support communication between people. And this disregard of specific techniques and actual meanings in communication provides a universal perspective for designing communication services in a clearer way.