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Diane R. Edmondson,Lucy M. Matthews,Cheryl B. Ward 한국마케팅과학회 2019 마케팅과학연구 Vol.29 No.1
The purpose of this paper is to investigate how emotional exhaustion may increase the likelihood of a retail salesperson’s usage of service sabotage. This paper also investigates how perceived organizational support alleviates a retail salesperson’s emotional exhaustion and service sabotage. Two hundred sixteen non-management sales employees across a variety of retail organizations were sampled. Results found that emotional exhaustion positively impacts service sabotage. In addition, emotional exhaustion partially mediates the relationship between perceived organizational support and service sabotage. These findings have important implications for service providers. In order for a retail organization to be sustainable, employers need to look for and seek to minimize signs of emotional exhaustion in their employees. In addition, employers need to make employees aware of the support provided by the organization that may help to reduce service sabotage.
Electrospun uniaxially-aligned composite nanofibers as highly-efficient piezoelectric material
Lee, Caroline,Wood, David,Edmondson, Dennis,Yao, Dingyu,Erickson, Ariane E.,Tsao, Ching Ting,Revia, Richard A.,Kim, Hyungsub,Zhang, Miqin Elsevier Science B.V., Amsterdam. 2016 CERAMICS INTERNATIONAL Vol.42 No.-
Overcoming emotional exhaustion in a sales setting
Lucy M. Matthews,Diane R. Edmondson 한국마케팅과학회 2020 마케팅과학연구 Vol.30 No.3
The purpose of this paper is to investigate how sales organizations can become sustainable by reducing or mitigating emotional exhaustion in their sales employees. Specifically, this paper examines how organizational support, sales creativity, grit and emotional engagement impact emotional exhaustion. A sample of 361 business-to-business sales employees across a variety of organizations and industries were included in the study. Results indicated that perceived organizational support and emotional engagement negatively influenced emotional exhaustion. Although grit and sales creativity did not directly impact emotional exhaustion, both positively impacted emotional engagement. For sales organizations, these findings have important applications. First, employers need to hire employees that exhibit high levels of grit and sales creativity. Second, organizations need to provide a supportive and creative environment in order to minimize the impact of emotional exhaustion for their sales employees.
Rynarzewska Ania Izabela,Tanner John F. (Jeff),Edmondson Diane R. 한국마케팅과학회 2024 마케팅과학연구 Vol.34 No.1
Despite the recent acceleration in business commitment to improve Diversity, Equity, and Inclusion (DEI), inequalities linked to diversity and inclusion continue to persist (Bernstein et al., 2020). DEI incorporates procedural and distributive justice within society including organizations and institutions. DEI represents three elements: diversity, equity, and inclusion. Diversity exemplifies real or perceived differences between individuals with respect to demographic and socio-cultural differences such as sex, religion, race, ethnicity, age, physical or mental abilities, sexual orientation, thought, or economic background. Equity is predominantly concerned with fairness and impartiality in terms of both opportunities and outcomes. Finally, inclusion refers to the presence, belongingness, and incorporation of diverse groups particularly in spaces that were traditionally underrepresented or marginalized (Arsel et al., 2022; Bell et al., 2009; Johnson & Chichirau, 2020; Park et al., 2023)
Biological, clinical and population relevance of 95 loci for blood lipids
Teslovich, Tanya M.,Musunuru, Kiran,Smith, Albert V.,Edmondson, Andrew C.,Stylianou, Ioannis M.,Koseki, Masahiro,Pirruccello, James P.,Ripatti, Samuli,Chasman, Daniel I.,Willer, Cristen J.,Johansen, C Nature Publishing Group, a division of Macmillan P 2010 Nature Vol.466 No.7307
Plasma concentrations of total cholesterol, low-density lipoprotein cholesterol, high-density lipoprotein cholesterol and triglycerides are among the most important risk factors for coronary artery disease (CAD) and are targets for therapeutic intervention. We screened the genome for common variants associated with plasma lipids in >100,000 individuals of European ancestry. Here we report 95 significantly associated loci (P??<??5?????10<SUP>??8</SUP>), with 59 showing genome-wide significant association with lipid traits for the first time. The newly reported associations include single nucleotide polymorphisms (SNPs) near known lipid regulators (for example, CYP7A1, NPC1L1 and SCARB1) as well as in scores of loci not previously implicated in lipoprotein metabolism. The 95 loci contribute not only to normal variation in lipid traits but also to extreme lipid phenotypes and have an impact on lipid traits in three non-European populations (East Asians, South Asians and African Americans). Our results identify several novel loci associated with plasma lipids that are also associated with CAD. Finally, we validated three of the novel genes??GALNT2, PPP1R3B and TTC39B??with experiments in mouse models. Taken together, our findings provide the foundation to develop a broader biological understanding of lipoprotein metabolism and to identify new therapeutic opportunities for the prevention of CAD.