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서주리,정윤,최종욱,배경융 한국전문가시스템학회 1994 학술대회 Vol.2 No.1
Every year many expert systems, possibly more than 1,000 systems are reported to have been developed or in development in the States and more than 200 systems in Japan. To the contrary, a very few expert systems are being developed or installed in Korea, even though many companies are planning to invest money into developing intelligent decision making softwares. In this paper, expert systems developed or in development stage in Korea are analyzed to derive critical factors which determine success or failure. Identification of critical factors is important in that system developers involved in expert system projects can utilize the list of critical factors to avoid possible problems. The critical factors identified in the survey research are user's involvement, domain selection, management support, quality of domain experts, and technical capability of developers. It was found that there is a significant difference in the list and priorities of the critical factors identified in this research and factors identified in the States. The difference may be explained by the progressional stage of expert system development in Korea and America. Expert systems in America is already well established technology in the stage of commercial products, while expert systems in Korea is still new and novel technology in beginning stage. Domain selection is not a serious problem in America, because they have solved many problems and consequently know what problems to solve, what problem not to solve. To the contrary, developers in Korea very often initiate development projects motivated by technical curiosity, rather than by user's requests. Therefore, problems they selected to solve can be inappropriate and then in the later stage of the development they confront resistance of domain experts and users.