http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
국내선 항공여객의 서비스 만족요인에 대한 실증연구 -김포-김해노선을 중심으로-
김상도 ( Sang Do Kim ),강용규 ( Yong Kyu Kang ),남흥섭 ( Heung Sub Nam ) 한국항공경영학회 2011 한국항공경영학회 춘계학술대회 Vol.2011 No.-
Service for air travellers consists of airlines, airport authority, government agencies including CIQ, ground service operators for aircraft maintenance, commercial facilities and ground transportation. Therefore the decision for repurchase of flight ticket may result from experiencing overall services mentioned above. This paper tried to the causal relationship between passengers` satisfaction and changes of air traveller demand. According to analysis of factors impacting customer satisfaction, it was found out passengers preferred fastness, accessibility and airline services to services provided by airport. Depending on such results, more efforts throughout overall process of service are to be made for air travel industry to be more competitive by meeting needs customers have preferred.