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멀타자,Javier Herrera Del Cid,김예지 경성대학교 산업개발연구소 2023 산업혁신연구 Vol.39 No.3
The integration of efficient information-based systems characterizes one of the vital priorities of an Italian regional healthcare environment to meet its clinical, organizational, and managerial needs, especially after the COVID-19 pandemic. The current study proposes that the most likely approach to achieve an Italian regional healthcare system is to use a health level-7-based interoperable communication system implemented by an asynchronous communication infrastructure between healthcare sites. The proposed framework is a comprehensive and integrated management information systems (MIS) centered coordination at an Italian regional level that includes all categories of healthcare levels, including the interoperability concerns; that covers most of the needed elements and can work efficiently and effectively in a vast secure area network to safeguard data privacy and confidentiality of a local the patient. Another essential feature of the proposed framework system solution is that it creates interoperability and compatibility that can be simulated from one healthcare institution to another inside the Italian healthcare environment. In that case, joint interoperability and system-compatible messages can interrelate heterogeneous management-based information systems. In response to the COVID-19 situation in Italy, more than 50 different consortiums have submitted proposals directly to the Italian Government. It is believed that the proposed interoperability framework seems to be widely considered an acceptable solution to enhance information and communication technologies (ICT) developments in the healthcare sector in Italy. Furthermore, this study identifies some flaws inside the Italian healthcare sector with possible elucidations for further research.
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Understanding Customer Satisfaction through Passengers' Experience at Hamad Airport
Isabelle Habineza,Javier Herrera Del Cid 경성대학교 산업개발연구소 2023 산업혁신연구 Vol.39 No.4
The facility airport management is the critical factor that enables passenger satisfaction and perceptions of the passengers about the performance of the airport, which should be given more attention. The airport service quality requires continuous improvement to achieve the expected passenger satisfaction. The purpose of this study is to describe the specific airport facility components that can lead to an increase in the rate of passenger satisfaction in an international airport environment by assessing both passengers' perception of the airport information and signage, amenities, facilities, accessibility on passenger satisfaction, regard to their visit frequent and their perceived level of the airport facility management. This study focuses on the performance of Hamad International Airport, which has been in the latest headlines from the world airport, as it provides a very high, overall quality performance. Linear regression analysis and process macro were performed in SPPS using comparative and descriptive analysis. Data was collected from international passengers through the questionnaire survey method conducted on a total of 526 international passengers concerning their experience and perceived level of performance at Hamad airport. The result of the regression analysis shows a gap between amenities and visit frequency regarding the satisfaction levels of passengers in regard to the airport performance and how the airport staff should give more attention to the facility management in those areas.
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Alisha Basnet,Lamu Sherpa,Javier Herrera Del Cid 경성대학교 산업개발연구소 2023 산업혁신연구 Vol.39 No.2
Online shopping is a popular activity among international students in South Korea due to its convenience and attractive promotional offers. This study focuses on the impact of the modern marketing mix (7Ps) on Coupang's customer satisfaction among international students in Busan, South Korea. Data was collected from 127 students at Kyungsung University through survey responses. The study utilized exploratory factor analysis and regression using SPSS software for data analysis. The results suggest that online shopping had the most significant impact on customer satisfaction, followed by product, people, and promotion. However, price, place, and physical evidence did not positively influence customer satisfaction in this case. This study provides valuable insights into factors that affect customer satisfaction and can be used as a reference for future studies on online shopping behavior and satisfaction, particularly for Coupang.
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