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호텔 내 집단간 갈등의 해소방안 연구 : 서울지역 특 1 급 호텔을 중심으로
김형철,지계웅 관광경영학회 2000 관광경영연구 Vol.10 No.-
Since hotel businesses rely highly upon quality services compare to other service industries, this particular business characteristic often brings complications among the people in the organizations. Due to these complications, overall reduction on benefit to the business and bring down on hotel's reputation are inevitable. The purpose of this study is to make solution to settle complications raising among the people in the hotel organization by targeting complications among different posts in the hotel and grasping influential factors that cause complications through analyzing actual proof.