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김형욱(Kim, Hyung Wook),이영관(Lee, Yung Kwan),박종필(Park, Jong Pil) 한국서비스경영학회 2014 서비스경영학회지 Vol.15 No.4
This study was preformed to analyze the state of Social Responsibility Management(SRM) and suggest the proper activation measures of Korean Industries. Social Responsibility Management ISO 26000 Global Standard has been begun to prepare the establishment from 2003, and now was implemented as the effective SR Global Standard. Almost countries must prepare the suitable process to implement it. But, many organizations involving the government and the enterprises in Korea have not yet the complete informations and knowledges about the ISO 26000 Global Standard and the implementation processes. So, this study was aimed and performed to cope with this problem. In this study, the state analysis of the establishment Social Responsibility Management according to ISO 26000 Global Standard, and the effective activation measures for its implementation will be taken. Especially the measures of the individual company to this situation will be performed.
김형욱(Hyung Wook Kim),이영관(Yung Kwan Lee),박종필(Jong Pil Park) 한국서비스경영학회 2014 한국서비스경영학회 학술대회 Vol.2014 No.11
This study was preformed to analyze the state of Social Responsibility Management(SRM) and suggest the proper activation measures of Korean Industries. Social Responsibility Management ISO 26000 Global Standard has been begun to prepare the establishment from 2003, and now was implemented as the effective SR Global Standard. Almost countries must prepare the suitable process to implement it. But, many organizations involving the government and the enterprises in Korea have not yet the complete informations and knowledges about the ISO 26000 Global Standard and the implementation processes. So, this study was aimed and performed to cope with this problem. In this study, the state analysis of the establishment Social Responsibility Management according to ISO 26000 Global Standard, and the effective activation measures for its implementation will be taken. Especially the measures of the individual company to this situation will be performed.
서비스유형별 복합화에 따른 서비스가치와 고객만족도의 관계에 관한 연구
김형욱 ( Hyung Wook Kim ),이영관 ( Yung Kwan Lee ),신선호 ( Sun Ho Sin ) 한국품질경영학회 2011 품질경영학회지 Vol.39 No.4
The purpose of this study is to analyze the effect of service quality characteristics on customer satisfaction in complex shopping mall. For the purpose of this study, we defined three service quality characteristics of complex shopping mall by correlation, harmony, synergy effect, and analyzed the effect of these quality factors on customer satisfaction. For the analysis of the data, we used exploratory factor analysis and the confirmatory factor analysis and the structural equation modeling method(AMOS 19.0). As the result of this study, we concluded that 2 of 3 service quality characteristics deeply affect on customer satisfaction in complex shopping mall, and suggest that the activation of the quality factors is needed to raise the customer satisfaction.
일반품질 연구 : 전사적 품질경영과 기술경영의 통합에 관한 연구 -CSR 활동과 간접고용의 관계를 중심으로
박종필 ( Jong Pil Park ),김형욱 ( Hyung Wook Kim ),이영관 ( Yung Kwan Lee ) 한국품질경영학회 2014 품질경영학회지 Vol.42 No.3
Purpose: The purpose of this study is to show whether there is a relationship between companies that promote CSR and hire indirectly as opposed to companies that only hire directly. Research results show that it is actually beneficial for the economy when companies implement the CSR, especially during times of economic recession. Methods: We have used data by collecting from the top 100 companies in Korea, which are the number of permanent employees, stock market registrations, companies that implemented the CSR, hiring directly and indirectly, etc., and analyzed them to carry out the regression analysis. Results: Research has shown that when companies implement the CSR and has many permanent employees, they also tend to hire employees indirectly. Conclusion: In the views of the whole economy, utilizing indirect hiring of employees can be a useful alternative, which can be accomplished by implementing CSR, and it must be recognized as the reason for producing more job opportunities within economies.