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암환자의 질병단계와 진료단계의 상황변화에 따른 서비스요인에 관한 연구
윤인희 ( In Hee Youn ),김승범 ( Seung Baum Kim ) 한국병원경영학회 2012 병원경영학회지 Vol.17 No.4
Hospitals tend to provide uniformed service to patients despite their various demands stemming from the severity of disease stages or the uncertainties in information of treatment stages. To identify service factors and provide effective contextually aware service models that patients demand depending on their evolving circumstances, the study conducted a survey on service quality based on importance and satisfaction of cancer patients. The study surveyed 286 patients and caregivers on importance and satisfaction through a questionnaire comprising of 17 questions at the outpatient clinic of cancer centers of university hospitals in 5 cities. Based on the risks of the disease and uncertainties in information of treatment stages, the cancer patients were grouped into diagnosis stage; low-risk treatment stage; high-risk treatment stage; stabilization stage. Depending on the patient`s situation, the importance and satisfaction of service factors were ranked. These factors were categorized into 4 groups from a managerial perspective into ``keep it up area``,``focus here area``, ``low priority area``,``overdone area``. This study provides an effective medical service model that can accommodate patients based on management areas of cancer patients.
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농어촌 지역의 노인 장기요양보험제도에 대한 인식이 제도이용에 미치는 영향 평가
윤인희 ( In Hee Youn ) 한국도서(섬)학회 2015 韓國島嶼硏究 Vol.27 No.4
This study evaluates the affect the availability of long-term care insurance scheme of a correct perception of the long-term care insurance system in rural elderly targeting Cheonan seonghwaneup elderly and long-term care insurance as the fight the problem of long-term care according to the results It was conducted to propose the development and improvement of the system. This survey examined the results for the following targets of 150 elderly living in seonghwaneup. Seniors can look at the distribution of whether the implementation of long-term care insurance aware of a total of 150 people 26% (39 patients), it may appear as 74% (111 people), older people whether very low that the enforcement of the elderly long-term care insurance geolro were investigated. This result is believed to be affected by the low specificity of access rural areas of influence that is, information. The lower the age, the higher the cognitive state of health was not good implementation of the scheme The neighbors, friends, family, and whether the case was high. Looking at the distribution of the interests of the elderly long-term care insurance is normally 54% of the total of 150 people (81 people) is highest. Women than men, the higher the age, the elderly living alone was higher the more the frequency of interest, which showed a statistically significant difference(χ²=23.674, p=.023). Elderly long-term care insurance system has been reflecting on the need for research that requires more than 65.2%, there was no significant difference for the variables. Future seniors the more the higher the perception of respondents rates on long-term care insurance use intentions, older the more, the discomfort degree of the body severe, women the more was the use of physician survey that there is a significant difference, Be sure that we will use research by 62.3% is the perception that showed that the impact on the utilization of the elderly long-term care insurance. The elderly seniors based on the analysis of the perception of long-term care insurance are some of the measures proposed to be correct recognition and attitude brought a successful system of long-term care insurance as follows: First, the stability of the retirement plan, and in order to raise awareness of long-term care insurance system for the elderly to medical use efficiency As indicated in this study, neighbors, relatives, people who were aware through the family. And out came out low and general promotional material will be continued steadily through the publicity placards, general promotional materials. Second, the elderly and the elderly on how the use of information and services for long-term care insurance have the right attitude and perception of institutions through training for long-term care insurance. Future long-term care institutions for the institutions to actively promote settlement, education, information, and how to use aggressive promotional efforts at personal and national levels, such as is required and complement these measures with institutional and suggestions to be taken.
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