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병원의 고객만족 결정요인과 그 결과에 관한 연구 : 1차와 2·3차 진료기관의 비교를 중심으로 with comparison between Clinics and Hospitals
유성진,원미자 인제대학교 2004 仁濟論叢 Vol.19 No.1
This study examines on deteminants of costomer satisfaction with clinics and hospitals to serve the medical services and whether there are some difference according to the institutions. Specially, we extended target of the research to clinic and applied SERVQUAL to the medical services a kind of the services. This study measured medical services as Variable of 6 dimension adding dimension called expense in 5 measure of SERVQUAL. Major findings of the study are as follows ; First, In clinics the deteminants of customer satisfaction are aspects connected with the Tangibles, the Responsiveness and the Empathy of the services. Therefore, it is a important role to improve operating profits to cooperate with others for facility investments or to be conveniently located for access. Also, we can know it is a important determinant the fator connected with the Expenses and the Reliability. Especially the Reliability may guide to establish Competitive Strategy for hospitals. So disagreement with hospital labor union may act for cause that receive outward appearance from customer deteriorating authoritativeness preferably recently. Third, In clinics customer satisfaction can do to maintain affimative result being connected by affirmative Word of Mouth and revisit. But in hospitals customer satisfaction is no relation with revisit. When see the result of this study, customer satisfaction invents an opportunity that can secure new customer and revisit customer who become motive power that pemit creation of stable profit by continuous management. In hospitals, customers are going to revisit to hospital which authoritativeness and fame about disease are. This does not get effect that it will be profitable but inbent new customer to secure stable customer layer. Therefore, customers satisfaction is going become a right opportunity of new customer’s security and hospitals.
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Poly(Amino Acid) Matrix를 이용한 스테로이드의 방출기구에 관한 연구
김의락,강인규,조종수,이명재,정봉진,민경섭,원미자,Ui-Rak Kim,Inn-Kyu Kang,Chong-Su Cho,Myung Jae Lee,Bong-Jin Jeong,Kyung-Sub Min,Mi-Ja Won 대한화학회 1993 대한화학회지 Vol.37 No.4
합성 polypeptide인 poly(γ-benzyl-L-glutamate)[PBLG]를 A-segment로 하고, polyoxypropylene(POP)를 B-segment로 하는 AB 형태 블록공중합체와 polypropyleneglycol을 B-segment로 하는 ABA 형태 블록공중합체를 합성한 후, 이들 공중합체의 생식 호르몬인 progesterone, estrone, estradiol, testosterone의 고분자 매트릭스를 제조하여 이들 스테로이드의 방출량의 변화를 연구하였다. PBLG-POP1와 PBLG-POP2의 매트릭스에서의 progesterone, estradiol 및 testosterone 방출속도와 ABA 형태의 GPG1 공중합체에서의 progesterone, estrone 및 testosterone 방출속도가 염기성용액보다 산성용액에서 더 빠름을 보았다. 한편 PBLG-POP1와 PBLG-POP2의 매트릭스에서의 estrone 그리고 ABA 형태의 GPG1의 매트릭스에서의 estradiol의 방출속도는 산성용액에서 보다 중성 및 염기성용액에서 더 빨랐다. 서로 다른 매트릭스에서의 방출차이는 GPG1 > PBLG-POP1 > PBLG-POP2이며, 방출속도는 스테로이드의 분자량에 반비례함을 보였다. The release of steroids such as progesterone, testosterone, estrone and estradiol were investigated in two types of block copolymer matrices, which were AB type block copolymer composed of poly(γ-benzyl-L-glutamate)[PBLG] as the A segment and polyoxypropylene[POP] as the B segment and ABA type triblock copolymer composed of the A segment and poly(propylene glycol)[PPG] as the B segment. The release rates of progesterone, estradiol and testosterone through PBLG-POP1 and PBLG-POP2 matrices and those of progesterone, estrone and testosterone through GPG1 of ABA type triblock copolymer were higher in an acidic solution than in a basic one. However, the release rate of estrone through PBLG-POP1 and PBLG-POP2 matrices and that of estradiol through GPG1 of ABA type triblock copolymer were higher in a basic and neutral solutions than in an acidic one. The order of release rate in three different matrices was GPG1 > PBLG-POP1 > PBLG-POP2. The results also showed that the molecular weight of steroids is inversely proportional to the rate of release.
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