광주광역시 중증장애인 활동보조인 만족도 영향 요인에 관한 연구 = A Study on the Factors Affecting Personal Assistants satisfaction for the severely disabled in Kwangju

다국어 초록 (Multilingual Abstract)

ABSTRACT

A Study on the Factors Affecting Personal Assistants satisfaction for the severely disabled in Kwangju

Kim, hyeong-gi
Advisor : Prof. kim, Yong-seob, Ph. D.
Department of Public Administration
Graduste School of Chosun University

The purpose of this study is to analyze and establish factors affecting job satisfaction of personal assistants for people with severe disabilities, to identify factors with which a staff in charge of presenting authorities enhance or decline job satisfaction of the personal assistants, and then to present measures to respond to social demands by inducing more continuous job activities and increasing service quality and efficiency.
For doing this, the author conducted a survey for 170 personal assistants who work for ten institutes located in Gwangju Metropolitan City and designated as assistant authorities for activities of people with severe disabilities supported by the Ministry for Health, Welfare and Family Affairs. The results of the analysis are as follows.
First, emotional weariness as a burn-out factor affected the job satisfaction. As the degrees of experience of declining emotional weariness were lower, the job satisfaction was higher.
Second, as for factors of interpersonal relations, as relations with staff of exclusive charge and peer personal assistants were more favorable, the job satisfaction was higher. This result indicates that the assistants feel happy on their assistant service within amicable, friendly relations with staff of exclusive charge.
Third, factors relevant to authorities significantly affected the job satisfaction. This result indicates that the job satisfaction of the personal assistants was affected by policies of authorities having sufficient decision-making on the assistant services for people with severe disabilities, instructions on distribution and job of the personal assistants, and humanistic relations in instructions and supervision.
Based on the results of this study, the author suggest social-work measures to maximize the job satisfaction of personal assistants and to present more continuous and professional services as follows.
First, management of personal assistants is needed by the authorities in charge of assistance and support for people with severe disabilities.
Second, regular discussions and training are needed to improve interpersonal relations of personal assistants.
Third, it is needed to educate users and their family members of personal assistance services.
Fourth, it is need to make efforts for changes in social perception and intensification of personal assistants.
Fifth, network of assistance and support for people with severe disabilities based on communities should be structured.
Sixth, it is required to establish systematic methods to realize case management for improving service quality.

목차 (Table of Contents)

• 목 차
• ABSTRACT
• 제1장 서론 1
• 제1절 연구의 목적 및 배경 1
• 제2절 연구방법 및 범위 4
• 제2장 이론적 배경 5
• 제1절 중증장애인의 이해 5
• 1. 중증장애인의 개념 5
• 2. 중증장애인의 특성 6
• 제2절 활동보조인의 활동보조서비스 11
• 1. 활동보조인의 개념과 역할 11
• 2. 활동보조서비스의 개념 및 등장배경 14
• 3. 활동보조서비스의 이론적 근거 17
• 제3절 활동보조인 직무만족도 21
• 1. 직무만족도의 개념 및 측정 21
• 2. 직무만족도의 영향요인 23
• 제4절 선행연구 28
• 1. 활동보조서비스 제공 실태 28
• 2. 활동보조서비스 이용수준 28
• 제3장 조사설계 31
• 제1절 연구모형과 가설설정 31
• 1. 연구모형 31
• 2. 가설의 설정 32
• 제2절 변수의 조작화 및 측정도구 32
• 1. 변수의 조작적 정의 32
• 2. 측정도구 34
• 제3절 자료수집과 분석 35
• 1. 자료 수집 35
• 2. 자료 분석 방법 35
• 제4장 실증분석 36
• 제1절 조사대상자의 일반적 특성 36
• 제2절 측정도구의 검증 39
• 1. 타당도 분석 39
• 2. 신뢰도 분석 41
• 제3절 기술적 통계분석 42
• 1. 연령에 따른 차이분석 42
• 2. 학력에 따른 차이분석 45
• 3. 종교에 따른 차이분석 46
• 4. 결혼에 따른 차이분석 49
• 5. 활동기간에 따른 차이분석 51
• 6. 활동동기에 따른 차이분석 52
• 7. 횟수에 따른 차이분석 55
• 8. 애로사항에 따른 차이분석 56
• 제4절 가설의 검증 59
• 1. 상관관계 분석 59
• 2. 소진요인과 직무만족도 60
• 3. 대인관계요인과 직무만족도 61
• 4. 기관관계요인과 직무만족도 62
• 제5절 분석결과의 논의 63
• 1. 기술적 통계분석 결과 63
• 2. 가설검증 결과 65
• 제5장 결론 66
• 제1절 요약 66
• 제2절 제언 67
• 제3절 향후 연구과제 68
• 참고문헌 70
• 부록 74