호텔 구성원의 역할 스트레스 요인, 소진, 이직의도 간 영향관계 연구 -조직 커뮤니케이션의 조절 효과를 중심으로- = A study for the effect relationship among job stressors, burnout, turnover intention of the hotel employee -Focusing on moderating effect of organizational communication-

다국어 초록 (Multilingual Abstract)

This study tried to examine effects among role stress, burnout and turnover intention, and to identify the moderating effect of organizational communication on the relationship between the role stress and burnout of hotel employee. The results of this study elicited some implications as follows. First, role ambiguity and role overload in role stress had positive(+) influence on depersonalization in burnout, and role conflict and role overload also had positive(+) influence on emotional exhaustion in burnout. However, role ambiguity had negative(-) influence on personal accomplishment. Additionally, depersonalization and emotional exhaustion in burnout was positively influenced by turnover intention, but personal accomplishment was negatively influenced by turnover intention. Secondly, supervisor and horizontal communication in organizational communication received strong support as a moderator of the relationship between role stress and burnout. Specifically, supervisor and horizontal communication played a role in decreasing depersonalization and emotional exhaustion, and in raising personal accomplishment.

참고문헌 (Reference)

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