조언수용자의 성향에 따른 경영컨설팅 품질인지요인이 기업의 변화와 컨설팅성과에 미치는 영향에 관한 연구

다국어 초록 (Multilingual Abstract)

This is structurally studied the relation between the enterprise change after consulting service adopted and the consulting outcome through the behavioral propensity of advice adopters as enterprises managers, recognizing the patterns of business consulting quality. The results are as the following. First, the consultant is required to let them participate in the consulting process positively and propose acceptable clear, comparative and numerical consulting outcome index for advice adopters as enterprises managers, having active propensity to customers. Second, for passive enterprises managers, the consultant had better focus on business outcome after the advice through consulting on target oriented than some advices in the process of consulting. Third, there are found the positive influence related to material source and human source at enterprise from advice adopters having active and acceptable propensity by recognizing consulting quality, but there is not found the influence related to the consulting outcome. The fourth, for passive enterprise managers, there are found positive enterprise change of the improvement of material source and human source by consulting outcome. The fifth, it is found the improvement of material source effects the financial profit positively and the improvement effects customers gratification positively.

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