지식산업센터 입주요인과 관리서비스품질 요인이 거주만족도에 미치는 영향 연구 - 서울디지털산업단지를 중심으로 - = A Study on the effect of the residential satisfaction degree by the move-in factors and the management service quality factors for Knowledge Industrial Center. - Focusing on the companies in Seoul Digital Industrial Complex -

다국어 초록 (Multilingual Abstract)

The objective of this study is to verify the effect of the residential satisfaction degree and therecommandation intent by the move-in factors and the management service quality factors for KnowledgeIndustrial Center(KIC)- Focusing the companies in Seoul Digital Industrial Complex(SDIC). The KIC wascalled as 'an apartment-styled factory' in the past and is recently called as 'integrated-form of factory'where multiple factories can produce products in one single building. The research model of this study hastwo group factors such as the move-in factors and the management service quality factors as inputvariables, and has the residential satisfaction degree as an intervening variable, and lastly has therecommandation intent as a dependent variable. the move-in factors of KIC are consisted of 4 factorssuch as an economic, institutional, locational and environmental, and businesswise factors, and themanagement service quality factors of KIC are consisted of 4 factors such as a management, cleanness,security and safety, and parking management factors. SDIC was selected as the subject of this studybecause SDIC is located in Seoul city and is the biggest in the number of employees, influence, and rippleeffect among KICs. The results show that the move-in factors and the management service quality factorshave been made a positively significant effect on the residential satisfaction degree of the KIC and that theresidential satisfaction degree also made a positively significant effect on the recommandation intent.

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