휴먼케어 서비스 종사자의 직무특성 하위요인이 직무긴장과 이직의도에 미치는 영향 = The Effects of Sub-constructs of Job Characteristics on Job Strain and Turnover Intention from Korean Human Care Service Workers

다국어 초록 (Multilingual Abstract)

Recognizing the significance of the role of the human care service in Korean society, little empirical research has been conducted on the effects of job characteristics on the individual and organizational effectiveness. This paper investigated the influence of the sub construct of job characteristics on the job stain and turnover intention by using survey data of 201 human care service workers in Korea. The results of our empirical analysis are as follows. First, the paper shows that both task significance and job autonomy were negatively associated to the job strain. Second, they were also negatively related to turnover intension. Third, it is found that job strain had positive effect on turnover intension. These findings imply that managers require to set up the proper job design and organizational level support to improve task significance and job autonomy for better human care service. The findings were discussed along with managerial and theoretical implications and recommendations for future research.

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