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Responsiveness and Accountability in Local Government: The Case of First Responders
Meredith A. Newman,Mary E. Guy,Sharon H. Mastracci 연세대학교(미래캠퍼스) 빈곤문제국제개발연구원 2010 地域發展硏究 Vol.19 No.1
This article explores the concept of accountability in the context of local governmental service provision. It focuses on the twin values of responsiveness and accountability, and the inherent tensions between them. The purpose is to map the contours of how accountability and responsiveness are sought and achieved within the context of the day-to-day work of crisis and emergency response at the municipal level. The authors draw upon interviews with first-responders, some of whom worked at the World Trade Center site immediately post-September 11 and, more recently, in Haiti after the earthquake in January 2010. They examine the many faces of accountability, including “accountability to” the citizenry as well as “accountability for” resources allocated from taxpayer dollars. They gain a fuller appreciation of what it takes to perform this work in multiple platforms (on the ground, in the air, or at sea), and how professional judgment, discretion, diverse expectations, and an abiding sense of duty, serve to shape the web of accountability relationships.