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How do customers respond to external store environment? Analyzing the new luxury segment
Francesco Raggiotto,Michela C. Mason,Andrea Moretti,Adriano Paggiaro 한국마케팅과학회 2023 마케팅과학연구 Vol.33 No.3
This study applies an environmental psychology approach to understand the impact on consumer emotional reactions and shopping outcomes of store environmental perceptions, within a new luxury retail setting. Within this mass-market, highly hedonistic retail context, the study here proposes an extended stimulus-organism-response model. The study examines linkages between consumers’ perceptions of retail cues and their emotions and behavioural intentions. Further, the study considers such relationships in different retail settings – shopping malls and urban centres. Results suggest that, in diverse retail settings, consumer emotional reactions to environmental cues may vary, suggesting, in turn, that consumer selection of store settings is likely to be driven by diverse consumer expectations and needs. The study closes with theoretical and managerial implications.
COUNTRY IMAGE AS SEGMENTATION TOOL IN THE EMERGING MARKETS: EVIDENCE FROM ITALY
Alessandro De Nisco,Maria Rosaria Napolitano,Michela C. Mason,Giampaolo Viglia 글로벌지식마케팅경영학회 2018 Global Marketing Conference Vol.2018 No.07
This paper analyses consumers’ perception of the country image of Italy across 7 emerging countries: Brazil, China, India, Indonesia, Russia, South Africa, and Turkey. Drawing from the international marketing and tourism literature (De Nisco, Papadopoulos and Heslop, 2017; Roth and Diamantopoulos, 2009), 4 main structural dimensions of the Italian country image were chosen as focus of investigation: general country image, product-country image, tourism destination image and cultural heritage image. The empirical research was based on a survey conducted on a sample of 4,550 respondents intercepted through an online panel. Two preliminary exploratory factor analysis (EFA) were ran to refine the scales and to summarize the data into structural factors. The first EFAs grouped measurement scales in 7 components: tourism destination image; general country image; product country image; product accessibility; evaluation of hedonic products; evaluation of utilitarian products; and evaluation of Italy as a tourism destination. The second EFA identified 3 distinct components of the cultural heritage image construct, i) art, literature, history, movies, ii) sociality, cooking, handcrafts and iii) traditions, expression, celebrations. Using the dimensions resulting from the EFA as data input, a latent class analysis was then employed. A 4-cluster solution emerged and the four segments reveal how the general country, product, tourism and cultural heritage components of place image are related and of how they jointly affect consumers’ intentions. Moreover, the study provides additional evidence of country of origin effects from the perspective of consumers from emerging markets, where both the