http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
- 中文 을 입력하시려면 zhongwen을 입력하시고 space를누르시면됩니다.
- 北京 을 입력하시려면 beijing을 입력하시고 space를 누르시면 됩니다.
RISS 인기검색어
- 검색키워드
- 저자 : Jiann Ming Bey (검색결과 2 건)
- 무료
- 기관 내 무료
- 유료
-
The Impact of Property Management Services on Tenants’ Satisfaction with Industrial Buildings
Seetharaman,Arumugam,Saravanan,A,S,Patwa,Nitin,Bey,Jiann Ming 한국유통과학회 2019 KODISA ICBE (International Conference on Business Vol.2019 No.-
The aim of this research is to determine the impact of property management services on tenants’ satisfaction with the three identified variables. Structural equation modelling (SEM) is applied to build constructs and test the hypotheses with the collected survey samples. Of the three variables, facility management is the most influential factor that leads to tenant satisfaction with industrial buildings. Next, perceived quality is another important factor that contributes to tenants’ pleasure. Compared with these two, lease management fares worse, having the least extensive effect on tenant satisfaction, and could be disregarded. The ultimate impact of tenant satisfaction is about tenant retention and recommendation. The overall findings of this research will potentially help real estate developers to develop a better property management system, leasing program and tenant retention strategy.
-
The Impact of Property Management Services on Tenants’ Satisfaction with Industrial Buildings
Arumugam Seetharaman,A. S. Saravanan,Nitin Patwa,Jiann Ming Bey 한국유통과학회 2017 The Journal of Asian Finance, Economics and Busine Vol.4 No.3
In the current competitive marketplace of real estate business, tenant satisfaction measurement is one of the important indicators to monitor competitiveness in industrial property development. It has become an industry standard to measure tenant satisfaction, commonly called customer satisfaction. Customer satisfaction has become the widely used metric to manage customer loyalty (Keiningham, Gupta, Aksoy, & Buoye, 2014). The aim of this research is to determine the impact of property management services on tenants’ satisfaction with the three identified variables i.e. facility management, perceived quality and lease management. Structural equation modeling (SEM) is applied to build constructs and test the hypotheses with the collected survey samples. Of the three variables, facility management is the most influential factor that leads to tenant satisfaction with industrial buildings. Next, perceived quality is another important factor that contributes to tenants’ pleasure. Compared with these two, lease management fares worse, having the least extensive effect on tenant satisfaction, and could be disregarded. The ultimate impact of tenant satisfaction is about tenant retention and recommendation. The overall findings of this research will potentially help real estate developers to develop a better property management system, leasing program and tenant retention strategy.
ScienceON연관 검색어 추천
이 검색어로 많이 본 자료
활용도 높은 자료
