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RISS 인기검색어
- 검색키워드
- 저자 : Arumugam Seetharaman (검색결과 4 건)
- 무료
- 기관 내 무료
- 유료
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The Impact of Property Management Services on Tenants’ Satisfaction with Industrial Buildings
Seetharaman,Arumugam,Saravanan,A,S,Patwa,Nitin,Bey,Jiann Ming 한국유통과학회 2019 KODISA ICBE (International Conference on Business Vol.2019 No.-
The aim of this research is to determine the impact of property management services on tenants’ satisfaction with the three identified variables. Structural equation modelling (SEM) is applied to build constructs and test the hypotheses with the collected survey samples. Of the three variables, facility management is the most influential factor that leads to tenant satisfaction with industrial buildings. Next, perceived quality is another important factor that contributes to tenants’ pleasure. Compared with these two, lease management fares worse, having the least extensive effect on tenant satisfaction, and could be disregarded. The ultimate impact of tenant satisfaction is about tenant retention and recommendation. The overall findings of this research will potentially help real estate developers to develop a better property management system, leasing program and tenant retention strategy.
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Impact of Value Networks on Business-to-Business Markets in the Engineering Industry
Arumugam Seetharaman,Nitin Patwa,Karthikeyan,Kirti Khanzode 한국유통과학회 2017 한국유통과학회 학술대회 논문집 Vol.2017 No.-
This research paper studies the impact of value networks on Business-to-Business (B2B) markets for the co-creation of value in a collaborative network between vendors and customers/business partners in the engineering industry. Value networks between organizations bring a lot of synergies through integrative efforts to reduce transaction costs and strengthen inter-organizational relationships as well as electronic data interchange within the network. This aim is for effective business processes and transparency in data transmission to create a global business environment and change the dynamics of the industry structure. The statistical analysis confirmed that the co-creation of value in external value networks has a strong influence on transaction costs, electronic data interchange and industry structure. The findings and model developed are helpful for vendors and customers to enhance collaborative value networks in the engineering industry
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The Impact of Property Management Services on Tenants’ Satisfaction with Industrial Buildings
Arumugam Seetharaman,A. S. Saravanan,Nitin Patwa,Jiann Ming Bey 한국유통과학회 2017 The Journal of Asian Finance, Economics and Busine Vol.4 No.3
In the current competitive marketplace of real estate business, tenant satisfaction measurement is one of the important indicators to monitor competitiveness in industrial property development. It has become an industry standard to measure tenant satisfaction, commonly called customer satisfaction. Customer satisfaction has become the widely used metric to manage customer loyalty (Keiningham, Gupta, Aksoy, & Buoye, 2014). The aim of this research is to determine the impact of property management services on tenants’ satisfaction with the three identified variables i.e. facility management, perceived quality and lease management. Structural equation modeling (SEM) is applied to build constructs and test the hypotheses with the collected survey samples. Of the three variables, facility management is the most influential factor that leads to tenant satisfaction with industrial buildings. Next, perceived quality is another important factor that contributes to tenants’ pleasure. Compared with these two, lease management fares worse, having the least extensive effect on tenant satisfaction, and could be disregarded. The ultimate impact of tenant satisfaction is about tenant retention and recommendation. The overall findings of this research will potentially help real estate developers to develop a better property management system, leasing program and tenant retention strategy.
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The Implementation of Total Quality Management in Controlling the Cost of Manufacturing
A. Seetharaman,John Rudolph Raj,Saravanan Arumugam Seetharaman 한국유통과학회 2015 유통과학연구 Vol.13 No.8
Purpose - Total Quality Management (TQM) has received significant attention and interest from a large number of organizations around the world in various industries. These organizations have tried to embody TQM concepts in areas such as engineering and product design, marketing, R&D, procurement, production, personnel, and product inspection. Research design, data, and methodology - This study presents an overview of the fundamentals of TQM and an in depth review of the obstacles to the successful implementation of TQM. Results - In order to control the cost of manufacturing, the tracking of the cost of quality (COQ) allows companies to capture the actual overall cost incurred in producing a unit of product or service. The study explores the reasons why companies track the COQ and ways to address it. Conclusions – Based on the results, COQ is one of the key performance indicators for making more accurate strategic decisions as well as a critical aspect of TQM. The study also presents a few popular quality improvement tools that have been widely used in organizations successfully implementing TQM.
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