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- 저자 : CRUMPTON, Charles David (검색결과 2 건)
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Using Information Technology for Strategic Purposes
Song, Jae H,Farrell, Crumpton 고려대학교 경영대학 1987 경영논총 Vol.30 No.1
The development of information technology in the mid-1980s is the fastest unfolding, the most far-reaching and pervasive in extending strategic opportunities. Information technology which includes computer technology and communication technology can improve process-related efficiency and enhance the redesign of processes and products. Information technology is applied to the internal operations of a business unit, operations among business units, interorganizational operations, and introduction of new products based on information technology. Strategic uses of information technology focus on the improvement of customer/client services to increase the value of products and services, which in turn provides sustainable advantages and transforms to profits. This external focus on customer/client services leads typically to revenue-increasing, product or service differentiation strategies and contrasts with the cost-reducing internal-service orientation of traditional data processing. Systematic analysis and prompt attention to unfolding information technology uses can identify strategic opportunities. Analysis of information technology can provide leadership goals; the expertise of general management is necessary to shift attention to information technology. Strategic opportunities include: (a) helping customers to improve purchasing choices and methods, and suppliers to improve input products or services, (b) introducing new products and services based on surplus market information and information processing capability, (c) changing the public's ability to use information technology and suggesting new ways to serve customers, and (d) using information technology in manufacturing processes.
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Citizen Awareness of the Smart City: A Study of Khon Kaen, Thailand
KAMNUANSILPA, Peerasit,LAOCHANKHAM, Sirisak,CRUMPTON, Charles David,DRAPER, John Korea Distribution Science Association 2020 The Journal of Asian Finance, Economics and Busine Vol.7 No.7
Using primary data collected through semi-structured interviews conducted during February 2019, this article examines citizen's awareness and knowledge of Khon Kaen Smart City (KKSC) among the residents of five contiguous municipalities within Khon Kaen Province, Thailand. A self-weighted sample of 420 respondents was selected through a two-stage, 30-cluster sampling process. In the first stage, a sample of 30 artificial clusters of 100 households each was selected. In the second, 14 households were randomly selected from each of these clusters. The head of household or, if unavailable, a resident aged 18 or over was interviewed. The study applies the "citizens as democratic participants" dimension of Simonofski et al.'s (2019) evaluative framework. Results found that, because of ineffective citizen engagement, the levels of awareness and knowledge about KKSC were low. However, multiple logistic regression found that, despite the low levels of awareness and knowledge, education and income could establish an independent effect on awareness of KKSC. Those who completed post-secondary school were more aware of KKSC than those who finished only secondary or primary education. Similarly, the analysis of data clearly indicated that educational attainment, solely and independently from all other socio-economic and demographic variables, could explain the positive effect of education on knowledge about KKSC.
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