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MZ세대 스포츠지도자의 감정노동과 직무소진, 프리젠티즘 및 이직의도의 관계
허범식,우승정,노동연 한국체육과학회 2023 한국체육과학회지 Vol.32 No.2
The purpose of this study is to find out the relationship between emotional labor, job burnout, presenteeism, and turnover intention of MZ generation sports coaches. Data from 430 MZ generation sports leaders working at a sports center were used, and the research results were derived using SPSS 21.0 and AMOS 21.0 programs, and based on the research results, the following conclusions were obtained. First, in the relationship between emotional labor and job burnout of MZ generation sports coaches, internal and surface behaviors had a statistically significant effect on job burnout. Second, in the relationship between emotional labor and presenteeism of MZ generation sports coaches, inner behavior had a statistically significant effect on presenteeism, while surface behavior did not have a statistically significant effect on presenteeism. Third, in the relationship between emotional labor and turnover intention of MZ generation sports coaches, inner behavior did not have a statistically significant effect on turnover intention, while surface behavior had a statistically significant effect on turnover intention. Fourth, it had a statistically significant effect on the relationship between burnout and presenteeism of MZ generation sports coaches. Fifth, there was no statistically significant effect on the relationship between job burnout and turnover intention of MZ generation sports coaches. Sixth, there was a statistically significant effect on the relationship between presenteeism and turnover intention of MZ generation sports coaches.
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스포츠 지도자의 긍정심리자본과 직무열의, 혁신행동의 관계
허범식(Heo, Beom-Sik),윤효원(Yun, Hyo-Won) 한국체육과학회 2021 한국체육과학회지 Vol.30 No.3
The purpose of this study is to systematically investigate the relationship between positive psychological capital, job enthusiasm, and innovation behavior of sports leaders, and data from 195 people were used for private sports facility leaders in Seoul and Gyeonggi area using the convenient sampling method. SPSS 21.0 and AMOS 21.0 programs were used for data processing, and frequency analysis, reliability analysis, and correlation analysis were performed using the SPSS 21.0 program. Implemented. As a result of empirical analysis using the above research method, the following conclusions were obtained. First, in the relationship between positive psychological capital and job enthusiasm of sports leaders, hope, resilience, and optimism, which are sub-factors of positive psychological capital, had a significant effect on job enthusiasm, but self-efficacy did not significantly affect job enthusiasm. Second, in the relationship between positive psychological capital and innovation behavior of sports leaders, hope and resilience, sub-factors of positive psychological capital, had a significant effect on innovation behavior, but self-efficacy and optimism did not significantly affect innovation behavior. Third, the sports leader"s job enthusiasm had a positive effect on innovation behavior.
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유소년스포츠시설 서비스스케이프와 긍정감정반응, 관계품질 및 관계지속의도의 관계
우승정,허범식,노동연 한국체육학회 2024 한국체육학회지 Vol.63 No.2
이 연구는 유소년스포츠시설 서비스스케이프와 긍정감정반응, 관계품질 및 관계지속의도의 관계를 알아보는데 목적이 있다. 유소년스포츠시설 회원을 대상으로 580명의 자료를 사용하였으며, SPSS 21.0, AMOS 21.0 프로그램으로 연구결과를 도출하여 다음과 같은 결론을 얻었다. 첫째, 유소년스포츠시설 서비스스케이프와 긍정감정반응의 관계에서 서비스스케이프의 하위요인인 공조성과 청결성은 긍정감정반응에 유의한 영향을 미쳤으나, 심미성과 공간배치는 유의한 영향을 미치지않아 가설1은 부분 채택되었다. 둘째, 유소년스포츠시설 서비스스케이프와 관계품질의 관계에서 서비스스케이프의 하위요인인 심미성과 공간배치는 관계품질에 유의한 영향을 미쳤으나, 공조성과 청결성은 유의한 영향을 미치지 않아 가설2는부분 채택되었다. 셋째, 유소년스포츠시설 서비스스케이프와 관계지속의도의 관계에서 서비스스케이프의 하위요인인 심미성은 관계지속의도에 유의한 영향을 미쳤으나, 공조성과 청결성, 공간배치는 유의한 영향을 미치지 않아 가설3은 부분 채택되었다. 넷째, 긍정감정반응과 관계품질의 관계에서 긍정감정반응은 관계품질에 유의한 영향을 미쳤다. 다섯째, 긍정감정반응과 관계지속의도의 관계에서 긍정감정반응은 관계지속의도에 유의한 영향을 미쳤다. 여섯째, 관계품질과 관계지속의도의 관계에서 관계품질은 관계지속의도에 유의한 영향을 미쳤다. The purpose of this study is to investigate the relationship among youth sports facility servicescape, positive emotional response, relationship quality, and relationship continuation intention. The data of 580 members of youth sports facilities were used, and the following conclusions were obtained by deriving the research results with SPSS 21.0 and AMOS 21.0 programs. First, air conditioning and cleanliness, which are sub-factors of servicescape, had a significant effect on positive emotional responses, but aesthetics and spatial arrangement did not have a significant effect, so hypothesis 1 was partially accepted. Second, aesthetics and spatial arrangement, which are sub-factors of servicescape, had a significant effect on relationship quality, but air conditioning and cleanliness did not have a significant effect, so hypothesis 2 was partially accepted. Third, aesthetics, a sub-factor of servicescape, had a significant effect on relationship continuation intention, but air conditioning, cleanliness, and spatial arrangement did not have a significant effect, so hypothesis 3 was partially accepted. Fourth, in the relationship between positive emotional response and relationship quality, positive emotional response had a significant effect on relationship quality. Fifth, in the relationship between positive emotional response and relationship continuation intention, positive emotional response had a significant effect on relationship continuation intention. Sixth, in the relationship between relationship quality and relationship continuation intention, relationship quality had a significant effect on relationship continuation intention.
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태권도장의 고객지향서비스와 고객만족 대안의 매력도 및 구전의도와의 구조적 관계
이수정(Lee, Soo-Jung),박상현(Park, Sang-Hyun),허범식(Heo, Beom-Sik) 한국체육과학회 2014 한국체육과학회지 Vol.23 No.6
This study is aimed at identifying the customer-oriented services of Taekwondo schools, their customer satisfaction, attractiveness of alternatives, and word-of-mouth intention, and the relationship among them. To accomplis the objective, the parents of elementary and middle school students attending Taekwondo schools in Seoul and Gyeonggi-do in 2014 were surveyed. As for sampling method, convenience sampling method was used, among the non-probability sampling methods, and a self-administered questionnaire was used for the survey. Among the 300 copies collected, 42 copies with improper responses were excluded, using 258 copies as the valid data. It was analyzed through PASW Ver. 18.0 and AMOS 18.0, conducting the following: frequency analysis; exploratory factor analysis; reliability analysis; confirmatory factor analysis; structural equation modeling analysis. The findings are as follows. First, expertise, motivation, and customer-oriented thinking, the sub-factors of customer-oriented services, had a significant effect on customer satisfaction. Second, customer satisfaction had a significant effect on attractiveness of alternatives. Third, customer satisfaction had a significant effect on word-of-mouth intention. Fourth, attractiveness of alternatives had a significant effect on word-of-mouth intention.
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