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- 저자 : 진자초 ( Zichao Chen ) (검색결과 3 건)
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중국 호텔 종사원이 지각하는 감성지능이 직무성과에 미치는 영향에 있어 프렌드십의 조절효과
진자초 ( Zichao Chen ),최우성 ( Woosung Choi ) 관광경영학회 2019 관광경영연구 Vol.88 No.-
The purpose of this study is to examine the effects of perceived emotional intelligence on job performance and the moderating effect of friendship in these relationships among 3 or more star hotel employees in Shanghai and surrounding areas of economic center of China, The results of the study are as follows. In the relationship between emotional intelligence and job performance, the higher the perception of self - emotion, the greater the job performance. And that the understanding of other people 's emotions influenced job performance in a positive (+) direction. In addition, higher perceptions of emotional use showed that job performance also increased. A high perception of emotional control showed that job performance increased. Although emotional recovery does not have a significant effect on job performance, job performance increases with the adjustment effect of supervisor 's friendliness. And it was found that the emotional use affects the job performance. Based on these results, Chinese hotel employees should carry out programs that continuously promote emotional and emotional intelligence, superior friendships and friendships of friends in order to maximize job performance. Specific measures should be presented.
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중국호텔 종사원이 지각하는 심리적 자본이 조직시민행동과 직무성과에 미치는 영향
진자초 ( Zichao Chen ),김영현 ( Younghyun Kim ) 관광경영학회 2021 관광경영연구 Vol.101 No.-
This research has aimed to verify the relationship among psychological capital, organizational citizenship behavior and job performance. The results of empirical analysis are as follows: Firstly, according to the results which verify the effects of psychological capital on organizational citizenship behavior, hope, optimism and resilience, the sub-factors of psychological capital, have positive (+) effects on organizational citizenship behavior, while the effects of self-efficacy on organizational citizenship behavior are insignificant. Secondly, according to the results which verify the effects of psychological capital on job performance, self-efficacy and optimism, the sub-factors of psychological capital, have positive (+) effects on job performance, while the effects of hope and resilience on job performance are insignificant. Therefore, that it is necessary for hotel enterprises to introduce human resource management system that can improve the psychological capital of employees is proposed. For example, as for job performance, it is necessary for internal hotel industry to adopt relatively fair personnel system, which means that it is most important to actively respond to work of employees within the hotels so as to provide confidence when executing work in the future. Systematizing correct incentive for goals is also most important.
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중국호텔 종사원이 지각하는 조직시민행동이 직무성과에 미치는 영향에 있어 감성지능의 조절효과
진자초 ( Zichao Chen ),김영현 ( Younghyun Kim ) 관광경영학회 2020 관광경영연구 Vol.98 No.-
In this research takes employees in Chinese hotels as subjects to verify the relationship organizational citizenship behavior and job performance, and moderating effect of emotional intelligence in the effects of organizational citizenship behavior on job performance. The results of empirical analysis are as follows: Firstly, according to the results which verify the effects of organizational citizenship behavior on job performance, organizational citizenship behavior has positive (+) effects on job performance. The reason lies in the fact that employees with higher organizational citizenship behavior devote every effort to their businesses. Therefore, human resource manager within the hotels should strengthen internal marketing and carry out training courses that can inculcate organizational citizenship behavior consciousness into employees. Secondly, according to the results which verify the moderating effect of emotional intelligence in the relationship between organizational citizenship behavior and job performance, only understanding ego emotion and emotion utilization in the emotional intelligence can moderate the relationship between organizational citizenship behavior and job performance, while understanding others’ emotion, emotion moderation and emotion recovery cannot moderate this kind of relationship. Therefore, it is necessary to develop various procedures and carry out training support to understand positive psychological procedures and ego emotion better and utilize emotions positively through culturing positive thinking mode.
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