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이홍무,손종희 한국인터넷비즈니스학회 2000 인터넷비지니스연구 Vol.1 No.1
세계 최초의 인터넷을 이용한 원외전자처방전 전달 방식 및 EDI사업 등은 세계의 전자, 정보 산업 리더인 일본조차도 아직까지 팩스를 이용하여 의약분업을 추진하고 있는 이 시점에서 아주 획기적인 시도이며, 이를 넘어서 우리 나라가 정보 산업 대국으로 여타 강국 위에 설수 있는 기회이다. 하지만, 앞에서 언급했듯이 아직은 개인정보누출, 해킹, 시스템의 안정, 처방전 변경 등의 문제들로 의약분업이나 EDI 사업, 중앙의약품배송망 구축 사업 등에 관한 구체적 정책이 설립되지 않아 사업의 많은 변수와 문제들을 않고 있는게 사실이다. 이러한 문제들을 해결하고 성공적으로 우리 나라의 인터넷 비지니스 산업을 이끌기 위해서는 점차적인 의약분업과 함께 전자처방전 시범사업 및 EDI 사업 등이 인터넷 건강포탈 사이트, 가상병원 사이트 등과 함께 점진적인 발전을 이루어야 한 즉 의약분업의 성공적인 정착을 위해서는 인터넷비즈니스를 적절하게 사용해 야한다는 정책적 제언을 할 수 있을 것이다.
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이홍무,서성수 한국인터넷비즈니스학회 2001 인터넷비지니스연구 Vol.2 No.2
본 연구는 백화점 및 유통산업의 급격한 환경변화에서 고객서비스를 효율적으로 운영해 나가고 있는 여러 국·내외 대형 유통기업들에 대한 사례를 분석함으로서 우리나라 유통기업에게 환경적 변화에 대응할 수 있는 고객 서비스에 대한 전략적 대안을 제시하기 위한 연구이다. 모든 유통기업들은 각 기업을 이용한 고객에 맞는 독특하고 다양한 고객서비스를 펼치고 있다. 이러한 차별화는 각 기업들이 유통산업내에서 생존해 나갈 수 있는 원동력이 되는 것이다. 국내·외 유통기업들이 처해 있는 외부환경을 분석하고 외부환경에 적응하기 위한 기업들의 고객만족 경영에 대한 전반적인 서비스 사항을 분석하여 각 기업만의 고객 지향적인 시스템 갖추었을 때 그 기업은 성공할 수 있을 것이다. As the world is changing in various directions and coming to an age of internet, the distribution enterprises are eagerly searching for strategy to survive in the 21st century. As a strategy to survive in the age of unlimited competition, Internet business in getting a lot of attention recently and many distribution companies are investing tremendous money and efforts into internet Business Internet gives distribution enterprises a competitive edge including various advantages such as the use of E-mail, access to research data, tracking of competitors, cooperation with a remote company at low cost, expansion of service clients and reduction of costs in advertising as well as marketing fields. Thus every distribution enterprise, regardless of its size, has recently been referring to business activities on the internet and using internet business to impress their competitiveness. This study is to suggest how to activate customer service of distribution enterprise through analyzing and studying successful case of distribution enterprises. Some of the important results from this study are as follow : First, distribution enterprise has to develop on-line services and off-line services for customer, because on-line service cannot overtake to origin off-line service for customer. Second, distribution enterrise should need to a high degree of eCRM sistem. Third, distribution enterprise should accumulate the Data Base of current and potential customer, through the efficient management of Data Base, they can have a change to create competition. Fourth, Every distibution enterprise should prepare its unique and various service for customers who use it in an age of e-biz. environment. this differentiation of service is a motive power which enables each enterprise to survive in the distribution industry. Results from this study are expected to help distribution enterprises to develop their strategies of customer service ina e-biz. environment. As the e-biz. is unavoidable trends. distribution enterprises are constantly trying to improve and develope customer services to achieve sustainable competitive advantage(SCA) by means of differentiation, because this can be connected with the enterprise's success or failure.
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수출보험제도에 관한 한 ·일비교 연구 : 수출촉진을 위한 제도개선을 중심으로
李洪茂 韓日經商學會 1999 韓日經商論集 Vol.17 No.-
Export insurance in korea against insolvency and default on buyers abroad are composed of 7 covers and one guaranty. It must be in the gight form to suit the culture of korea in some aspects. But, we must examine the covers of export insurance as a means of export promotion policy. For export insurance to be more effective in korea's export promotion, it is important to examine whether the extent of covers of export insurance in korea is sufficient or not compared with competitive country's that. For this reason, this study based on comparison of export insurance covers between korea and japan. We can recognize the narrowness of the covers of korea's export insurance compared with japan' that. The results of this study are summurised as follows. First, assessments and grading for importer's credit risks in korea's export insurance service are needed to be more sophiscated. Grading of importer's credit is used in underwriting of export insurance. Furthermore it can give a important information for the exporter when he makes a export contract with importer abroad. Second, the cover for the risks of the change of foreign exchange rate and rate of interest must be set in korea's export insurance cover. The risks are very big obstacles for export promotion in recent days. Finally, the cover for the risks of loans for business abroad is needed in korea's export insurance. Loans for business abroad is important for exporter to secure customers and resources for manufacturing.
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Lee Hong Mu(李洪茂) 한국경영사학회 1998 經營史學 Vol.17 No.-
For many years, the insurance industry of Japan has operated in a relatively safe and secure regulatory, It was exempted from antitrust legislation and protected from such potential competition as that from banks and other financial institutions. In recent years, Japan government dramatically permit establishing of pure holding company, and proposed a legislation that would permit. establishing of financial holding company. The proposed legislation would have allowed banks to perform securities, insurance through saparate subsidiaries. Allowing the banks to compete in the sale of insurance would destroy the cherished Japanese insurance soliciting system. Deregulation for the insurance company like this means the changing of the target of the regulation for the insurance industry from protection of insurance insolvency to consummer’s profit through the competition.
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