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여정성,이기춘,이성림,박수경 대한가정학회 2002 Family and Environment Research Vol.40 No.2
This study analizes the contract terms to explore whether the content has any improper and/or unfair clause, reviews the consumer-related laws, and examines the activities of the regulatory systems in the telecommunication service markets. The major results of the study are: first, the level of regulation to contract terms is inconsistent across the services areas and needs to be coordinated; second, the standard contract terms need to be developed; third, the policy implications with respect to regulatory policy making and public education are devlopoed; and lastely establishment of consumer advisory board to advise the commission on consumer issues and the consumer information and education center is suggested.