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외식 종사원의 감정노동과 사회적 지원이 직무만족에 미치는 영향: 일과 삶의 균형의 매개효과
이기성 ( Kiseoung Lee ),안지현 ( Jihyun An ) 관광경영학회 2020 관광경영연구 Vol.98 No.-
Due to the nature of the food service industry, internal support is needed to balance job satisfaction and work satisfaction among employees, who are emotional workers, in that service is made to contact customers based on human services. The purpose of this study is to investigate the effects of emotional labor and social support for food service company employees on job satisfaction as a mediating effect of work-life balance and work-life balance and job satisfaction. To conduct the research, 320 questionnaires were distributed in Gyeonggi area from February 1 to February 10, 2020 using the Google Internet survey system. A total of 300 responses were obtained, excluding 20 infeasible data. The SPSS statistics program was used to verify the mediating effect through frequency analysis, exploratory factor analysis and reliability analysis, multiple regression analysis, and hierarchical regression analysis. Hypotheses 1, 2, Deep acting had a positive effect on work-life balance and job satisfaction. Hypotheses 3, 4, Coworker Support had a positive effect on work-life balance and job satisfaction. Hypothesis 5, work-life balance had a positive effect on job satisfaction. Hypotheses 6, 7, Deep acting and Coworker Support had a positive effect on job satisfaction by partially mediating work-life balance. As an implication, positive resources that can be obtained from the state of personal emotions and interpersonal relationships required for the work of catering employees are empirically grasped by applying work-life balance and job satisfaction for individuals to the workplace.
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