반복적 전기 아이론 웨이브 시술이 건강모의 물리적·형태학적 변화에 미치는 효과 - 온도를 중심으로 -

어수연 ( Su Yeon Eo ),김기영 ( Ki Young Kim ) 대한미용학회(구 대한미용과학회) 2018 대한미용학회지 Vol.14 No.2

In the current study, the effect of physical properties and morphology change in healthy hair due to electrical iron waving has been investigated. Hair pieces were devide in 3 groups (1 piece for control, 9 pieces for essence treated group and 9 pieces for untreated group). Out of these hair pieces, 18 were tried for electrical iron waving - 9 essence treated and 9 essence untreated at 140℃, 160℃ and 180℃ in 20 repetitions. S-wave formation and total length, glossy, thickness, tensile strength, and morphological change of the hair cuticles were observed and measured. Results showed that the best elastic S-wave formation and retentivity could be realized at 180℃, and the essence treated group showed better retentivity than the untreated group. The best glossy effect revealed in the untreated group at 180℃ and in the treated group at 160℃. As the temperature and the number of repetition increased, the hair thickness in both the groups became thinner, and the essence treated group showed thinner hair thickness than the untreated one. The tensile strength became lower with increasing temperature, and the value of the tensile strength in the essence treated group was higher than that in the untreated group. Hair cuticle damage such as lifting and abrasion was observed at 180℃ in both the untreated and the treated groups by SEM. Therefore, it is considered that the potential temperature of the electrical iron waving is at 160℃ for essence untreated and 140℃ for essence treated hairs.

미용실 프로모션과 물리적 환경이 고객만족도에 미치는 영향

어수연 ( Su-yeon Eo ),이민선 ( Min-seon Lee ) 한국미용예술경영학회 2016 미용예술경영연구 Vol.10 No.1

본 연구는 일반인을 대상으로 미용실 프로모션과 물리적 환경이 고객만족도에 미치는 영향을 분석하여 미용실의 이익 창출을 위한 프로모션과 물리적 환경의 개선 방안을 제시하는 것이 목적이다. 서울지역에 사는 일반인을 대상으로 최종 280부의 설문지를 분석자료로 사용하였으며 연구결과, 결론, 제언은 다음과 같다. 프로모션과 물리적 환경에서 쿠폰과 세일은 고객만족도에 유의한 정의 영향을 미치는 것으로 나타났고 태도, 외모, 청결, 인테리어가 고객만족도에 유의한 정의 영향을 미치는 것으로 나타났다. 반면, 포인트를 이용한 프로모션과 물리적 환경의 입지에 대한 고객만족도는 크게 영향을 미치지 않는 것으로 나타났다. 이러한 결과를 통해 프로모션과 물리적 환경을 효과적으로 개선하기 위하여 논의 되어져야 할 것으로 사료되며 이에 대한 개선점 제시는 다음과 같다. 첫째, 프로모션 결과를 보면 가격에 즉각적인 관련이 있는 요인들이 만족도가 있는 편이였으므로 각 미용실의 매출과 고객 방문 시간을 분석하여 가장 고객이 적은 시간대나 요일을 선정하여 새로운 프로모션을 통해 고객을 유치할 수 있도록 한다. 한가한 시간대를 활용할 수 있으며 매출 상승에도 효과적일 것으로 판단된다. 둘째, 물리적 환경의 꾸준한 변화를 위하여 할로윈데이나 크리스마스 등 월별 이벤트를 활용하는 것이다. 이미지 변화를 주기에는 다소 힘들 수 있는 미용실의 이미지를 단기간이라도 주기적으로 변화를 주게 된다면 고객들의 호기심을 이끌어낼 수 있을 것이다. 차후 논문에서는 프로모션의 요인의 범위를 늘려 영향력이 있는 프로모션을 세부적이며 자세하게 분석하여 각 프로모션마다 개선방안이 도출되기를 기대한다. This study is aimed at analyzing the influence of Beauty Salon’s promotion and physical environment on customer satisfaction for the public and proposing the improvement plan for the promotion to create the profit of Beauty Salon and the physical environment. After applying and studying 280 questionnaires by those in Seoul for analysis, we research, conclude and propose as follow; Coupon and Sale in the promotion and the physical environment have meaningful effect on customer satisfaction, and so do attitude, look, cleanliness and interior. In the other hand, the customer satisfaction for the position of physical environment and the promotion by point system fail to. Based on these results, we concluded the discussion is needed to improve the promotion and physical environment, and suggested as below. First, It is necessary that the sales and visit time of each salon should be analyzed and new promotion should be implemented to attract customers after selecting the time zone and the day of least customers, because the factors immediately related to price are reported to have customer satisfaction in the promotion result. It can lead to utilizing unengaged time and increasing the sales effectively. Second, monthly events such as rose day or halloween day should be put to practical use in order to change the physical environment consistently. If the image of salon, difficult to replace, can be changed periodically even in a short period, curiosity occurs from customers. Following thesis is expected to draw the conclusion that improvement plan is suggested for them after the factor and range of promotions increase and then influential promotions are analyzed detailedly.

전기 아이론 웨이브 시술온도에 따른 S-웨이브 유지시간, 모발의 물리적 성상과 형태학적 변화

어수연 ( Su Yeon Eo ),김순경 ( Soon Kyoung Kim ),김기영 ( Ki Young Kim ) 한국미용학회 2013 한국미용학회지 Vol.19 No.4

Recently, electronic waving iron is often applied for elegant S-wave formation and hair straight because of easy and simply using procedure. So that, in this study, the S-wave maintenance time, change of the physical properties and morphology in hair were investigated after treatment of the waving iron at 140oC, 160oC and 180oC. The results showed that the elastic S-wave was formed at 160oC and 180oC. Swave became loose quickly in the one hour (11.3~19.5%) to 6 hours (36.5~38.2%), and became loose very slowly from after 12 hours (40.4~41.2%) until 48 hours (48.2~50.1%), and the speed of becoming loose was the lowest at 160oC. The thickness of hair was decreased 12.9% at 140oC, 13.7% at 160oC, and 14.7% at 180oC. The tensile strength was reduced by 14.8% at 140oC, 17.2% at 160oC, 20.1% at 180oC, compared to the tensile strength before the waving iron. The change in the physical properties was the most noticeable at 180oC, which was found to show the most serious damage to hairs. After the waving iron, the thickness of cuticles became thinner as the waving iron temperature higher. And the waving iron at 160oC showed lower damage in observing hair thickness, tensile strength and the thickness and shape of hair cuticles. It is concluded that the desirable maintenance time for elastic S-wave is one hour to 6 hours after waving iron. And the optimum temperature to show natural and glamourous wave and give less damage to hair is at 160oC.

프랜차이즈 미용실 이용실태에 따른 프랜차이즈 미용실 인식 및 만족도 차이

어수연 ( Su-yeon Eo ) 한국미용예술경영학회 2015 미용예술경영연구 Vol.9 No.4

This study is by looking out a franchise hair salon recognition and satisfaction, provides a basis for effective marketing plan for the franchise salon visit customers through it. Data collection was analyzed using SPSS 21,0 and 258 questionnaires living in Seoul and Kyunggi, the result is as follows. First, the survey results to know this, university education and 20-30 with unmarried women. Second, a franchise hair salon this result franchised salon visits give out the Utilization are once a month, and mainly preferred attending part to the introduction of acquaintances, selected by less than 1 year period of use is motivated because the quality of service, favorite brand appeared to juno hair. Third, know the beauty salon franchise result of this awareness level, was drawn to three factors, this result was obtained by single factor determine the level of satisfaction franchise hair salon. Fourth, the franchise salon using a franchise hair salon recognition and satisfaction out of this result franchised salons recognize the differences in status 'reliable' is the first franchised salon visits Flyway, usage period, choose motives, in favor reason statistically significant difference in showed, 'comfort' the extent of moving the franchise hair salon hair salon franchise recognized, selected motive, no significant difference was in favor of reasons. In conclusion, hair salon franchise has got good skills and awareness in the pleasant interior designer, If you provide quality services to customers in the designer's skills it can further increase the efficiency of the franchise beauty industry.

헤어샵 종사자의 직업몰입과 이직의도에 관한 연구

여이주 ( Yi-ju Yeo ),어수연 ( Su-yeon Eo ),박은준 ( Eun-jun Park ) 한국미용예술경영학회 2015 미용예술경영연구 Vol.9 No.4

Members of personality, assertive personality distinct generations and today has a choice job is very important and growing importance of occupational commitment with the continuous efforts and interest in my career. These social changes with the cosmetic industry is growing rapidly while the increases jyeoteuna interest in the profession of hair salon professionals, the situation does not reduce the high turnover so far. Thus, the importance of corporate involvement of employees increased hair salon emerged as an important topic that has become necessary to reduce turnover and a systematic strategy to organize employees. The purpose of this study was to present a variety of ways, depending on the approach of the general characteristics of our employees to study for a degree of professional commitment and turnover of hair salon professionals. Surveyed in this study was set up to target a hair salon workers working in Seoul and Gyeonggi Province, in June 2014 16 since July 15, 2014 until the investigation has been carried out by deploying a total of 750 questionnaires 736 add-final. It was used to analyze data. Implication in accordance with the present findings. First, employee recruitment and training, selection, reduction in turnover through institutional arrangements such as placement, Second, performance levels to increase the occupational commitment of the employees in the lowest position and compensation measures take third, It can present such clear provisions promotion and advancement failure retraining system.

아르누보 양식의 특징을 모티브로 한 헤어 커트 디자인 연구

허주영 ( Ju-young Hur ),어수연 ( Su-yeon Eo ) 한국미용예술경영학회 2015 미용예술경영연구 Vol.9 No.4

This study aims to present artistic and various designs which takes smooth curves, asymmetrical structure and naturalistic and feminine elements shown in Art Nouveau form as motif. When it comes to study method, a total of three works of hair design has been designed produced by analyzing image characteristics of Art Nouveau form through considering previous research or data on internet and applying curve glyph of Art Nouveau. Conclusions obtained from this study are as follows. First, Art Nouveau form is a new decorative art shown in crafts, paintings, architectural fields, etc. ranging from the late 19^th century to the beginning of the 20^th century and a new art trend aiming the recovery of artistry and beauty which were destroyed by the industrial revolution. Characteristics of such Art Nouveau form can be summarized into a fantastic tone of bright and soft pastel under the influence of Impressionism by the organic curve structure of nature and it is found that the design with this motif can be fully reinterpreted into creative contemporary sense. Second, characteristics of Art Nouveau have been utilized as the motif of many creative activities in the modern hair designs and these are used in various design representations by giving vibrant and strong transition effects in hairstyle through the creation of design and selection of Art Nouveau form and color in the haircut which is the foundation of hairstyles. As the suggestion of future study, a study which can produce interesting feeling onto an actual model by splendid color contrast and asymmetrical structure of Art Nouveau form’s characteristics through the expansion of style, will need to be done.

뷰티 샵 서비스 스케이프와 보상서비스가 고객만족도에 미치는 영향

윤진경(Yoon, Jin Gyeong),어수연(Eo, Su Yeon) 한국디자인문화학회 2018 한국디자인문화학회지 Vol.24 No.2

본 연구는 양적으로 포화상태에 이른 뷰티시장에서 경쟁업체와의 우위를 차지하기 위해 환경적인 측면 즉 서비스 스케이프와 고객들에게 제공하는 보상서비스가 고객만족도에 어떠한 영향관계가 있는지를 검증하여 서비스 스케이프와 보상서비스의 개선방안을 제시하는 것이 목적이다. 연구 목적에 따라 문헌 자료를 고찰함으로 이론적인 배경과 변수들과의 영향관계를 찾아보았고 그러한 영향관계를 근거로 연구 문제를 제시하였다. 자료의 수집은 수도권, 비수도권의 뷰티샵을 이용하는 일반인을 대상으로 하였고 기존의 관련 선행연구에서 문항을 수집하여 설문지를 구성하였다. 예비조사를 거쳐 최종 329부로 본 조사를 하였으며, spss 21.0 통계프로그램으로 빈도분석, 신뢰도분석, 요인분석, 회귀분석, 상관관계 분석을 실시하였다. 연구결과 및 결론은 다음과 같다. 첫째, 뷰티샵의 심미성, 공조환경성, 공간기능성의 서비스 스케이프가 잘 갖추어져 있을수록 고객만족도가 모두 높아지는 것으로 나타나 서비스 스케이프가 경쟁업체와의 우위에 설 수 있는 요소임이 검증되었다. 따라서 보다 나은 서비스 스케이프를 갖추어야 할 필요성이 제기되므로 고객의 동선을 고려한 실내 설계 및 기구 배치와 사회적 이슈인 미세먼지를 줄여줄 공기청정기 설치, 심미성을 고려한 포인트적인 인테리어가 필요할 것으로 사료된다. 둘째, 고객들은 유 · 무형, 그리고 실용적 보상을 뷰티샵으로부터 제공받았을 때 만족도가 모두 높아지는 것으로 나타나 보상서비스 또한 간과해서는 안될 요소임이 검증되었다. 따라서 보상 서비스에 대한 정비가 필요할 것으로 판단되므로, 작업과정에 있어서 고객에게 무형적 보상을 위한 시간을 5분 내외로 가질 것을 의무화 시키고, 실용적과 유형적 보상이 지급될 때 막연하게 뷰티샵의 손해로 이어지지 않게 특정 제품 구매시 지급, 혹은 유동적인 소폭의 가격 인상 등을 고려해볼 여지가 있을 것으로 사료된다. 본 연구는 수도권, 비수도권에 거주하는 뷰티샵 이용고객을 대상으로 하였기에 차후 연구에서는 표본 수집 범위를 확대하여 연구 결과의 일반화가 도모되기를 기대한다. 또한 뷰티샵 물리적 환경은 지역과 뷰티샵 규모에도 차이가 있으므로 대상을 지역별로 나누어 인과관계를 검증 하는 것도 의미 있는 연구결과가 나타날 것으로 사료된다. The objective of this study is to suggest the improvement measures of servicescape and compensation service by verifying the influence relationships between servicescape, compensation service, and customer satisfaction in the environmental aspect for predominating over competitors in beauty market which has been quantitatively saturated. To achieve the objective of this study, the influence relationships between theoretical background and variables were sought for by considering literary data, and then research questions were suggested based on such influence relationships. Data was collected targeting ordinary people using beauty shop in the capital area and non-capital area. By collecting questions from the existing relevant preceding researches, the questionnaire was composed. After the preliminary research, the main research was conducted with the final 509 questionnaires. Using SPSS 21.0 Statistical Program, the frequency analysis, reliability analysis, factor analysis, and regression analysis, correlation analysis were performed. The results and conclusions of this study are as follows. First, when the servicescape like aesthetics, physical environment, and spatial functionality of beauty shop was well equipped, the customer satisfaction was increased, so that servicescape was verified as an element that could predominate over competitors. Thus, it would be necessary to have better servicescape such as interior design/equipment placement based on customers` moving line, installation of air cleaner to reduce fine dusts as a social issue, and interior design with aesthetics. Second, when customers received the tangible/intangible and practical compensation from beauty shop, the satisfaction got increased, so that the compensation service was also verified as an element that should not be ignored. Therefore, it would be necessary to modify the compensation service like obliging the time for intangible compensation around five minutes in the procedure process, giving practical/tangible compensation in case when purchasing specific products to prevent any loss to beauty shop, and considering the flexible price increase of a narrow range. As this study targeted the beauty shop users residing in the capital and non-capital area, the future researches should promote the generalization of study results by expanding the sampling range. Also, the physical environment of beauty shop is different in accordance with region and the size of beauty shop, so that it would be meaningful to verify the causal relations by dividing subjects into each region.