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SaaS(Software as a Service) 품질이 서비스 성과 및 충성도에 미치는 영향
김은홍(Eunhong Kim),박영선(Young-Sun Park),남경옥(Kyung-Ok Nam) 한국IT서비스학회 2011 한국IT서비스학회지 Vol.10 No.3
Business organizations today have sought management effectiveness and efficiency utilizing information technologies In particular, small and medium-sized enterprises short of information resources tend to rely more on outsourcing for accomplishing their own information strategies SaaS(Software as a Service) has recently become one of the powerful outsourcing alternatives. This study tries to identify the influence of the SaaS quality on the service performance and loyalty. A SaaS quality model is developed including tangibles, reliability, responsiveness, assurance, and empathy. Then they are hypothesized to have influence on the service performance defined as user satisfaction, individual performance, and organizational performance. Service performance is considered to have an impact on the loyalty to service Findings from a survey to test hypotheses on the relationship among SaaS quality, performance and loyalty show these variables are significantly important to widespread adoption of SaaS.
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이중복(Joong-Bok Lee),이훈재(Hun-Jae Lee),현방훈(Bang-Hun Hyun),방지환(Ji-Hwan Bang),남경옥(Kyung-Ok Nam),정영의(Young-Eui Jeong),신영학(Young-Hack Shin) 한국역학회 2005 Epidemiology and Health Vol.27 No.1
Rabies is a uniformly fatal encephalitis and cannot be treated, therefore efforts must be focused on preventing the disease. The incidence of rabies in humans and animals has decreased with the introduction of rabies vaccination for animals since the early 1950s in Korea. There was no rabies occurrence either in human or animal for 8 years from 1985 to 1992. However, a case of animal rabies recurred in 1993. Since then, rabies endemic areas were expanded into 17 counties near the demilitarized zone, and 6 human cases were reported from the endemic areas of animal rabies. According to epidemic studies, wild raccoon dogs were suspected to be the transmission source of rabies in dogs, domestic animals, and other wild animals, which resulted in human rabies. Rabies prevention strategies were aimed at the animals capable of transmitting rabies or vaccination for the high risk group and postexposure prophylaxis for the bitten patients. Unfortunately, these activities were not conducted appropriately and substantially. All rabies victims were either not treated or did not receive timely and appropriate postexposure treatment. Prevention of rabies can only be achieved by securing political and financial support for an effective rabies program. Key activities for rabies prevention should include changing current public perception regarding rabies, strengthening surveillance for the exposed person to suspected rabid animals, and laboratory-based rabies surveillance.
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