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        호텔경영에 있어서 효과적인 아웃소싱 ( outsourcing ) 운영방안

        김홍범(Hong Bumm Kim),구자혁(Cha Hyeok Ku),백현숙(Hyun Sook Baek) 한국호텔외식관광경영학회 2002 호텔경영학연구 Vol.11 No.1

        This study attempted to research an actual situation and status of outsourcing in the super deluxe hotels, Seoul region and pursued for future operation and reform plans. The data of this study was taken from the specialists of personnel and general affairs section chiefs generally grasping the present condition of labor demand and supply for super deluxe hotels in Seoul region. The results of the questionnaires analyzed by frequency analysis and Kendall`s W coefficient of concordance are as followings; First, as to the performance purpose of outsourcing, the descending highest rates are `reduction of operation cost`, `profit-increase through restructuring`, `management /control difficult affairs`. Second, as to the selection element of vendors, `price condition`, `A/S including service level` and `confidence in management capability for relevant area` were significant factors. Third, the disadvantages of outsourcing were `degrading of service quality, deterioration of regular personnel`s labor will` and `difficulty of uniform strategic management`. Fourth, the important success factors of outsourcing were enumerated as `maintenance mutual reliable relationship`, `selection of right businesses`, `harmony of a company goal and a target`. Fifth, it was found the satisfaction of outsourcing was extremely high in cost reduction, which was consistent with the purpose of performance. The judgement of outsourcing is only made when three points are consistent; if it has compulsory power, if a using company can get higher quality than expected and it the vendor has specialization. To support this, it is needed related laws should be revised, and deregulated, and operations control should be adjusted to the actual condition of super deluxe hotels.

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