http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
곽신영 ( Shin Young Gwak ),고현민 ( Hyun Min Ko ),장경 ( Kyung Chang ) 대한설비관리학회 2015 대한설비관리학회지 Vol.20 No.3
Nowadays, the ratio of Korea`s aged population has been considerably rising. The number of user paid facilities for the elderly increases with growing concern on aging society. This paper studies relationships between service quality, customer satisfaction, and customer intention. First, current study built a research model and hypotheses based on a comprehensive review of the related studies. To prove the research hypotheses, we used questionnaire survey in Seoul, Gyeong-gi, and Chung-buk. After the analysis using the statistical software PASW Statistic 18.0, various statistically significant results were obtained. This paper will present necessary ideas, information, and results for the persons and parties concerned including investors, managers, and public officials.
ISO 9000 품질경영시스템과 관련하여 조직구성원의 참여에 관한 연구
장경 ( Kyung Chang ),고현민 ( Hyun Min Ko ),곽신영 ( Shin Young Gwak ) 대한설비관리학회 2010 대한설비관리학회지 Vol.15 No.3
Recently, internationally and domestically many business firms have confronted serious competitiveness, and they have been looking for how to be able not to perish and how to advance powerfully. One of the ways is to apply quality management system tools, where one of the most important goals is customer satisfaction. Customers exist inside and outside business firms. Without the full involvement of the latter customers, the powerful development of business firms would be but an empty dream. This paper studied consideration for the involvement of members in business organizations, its relationship with organization`s performance, member`s loyalty, etc. We found that various meaningful hypotheses hold, and they are necessary to be considered for the reinforcement of the active and positive involvement of employees.