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교통사고 환자 35예에 대한 한방의료 서비스 만족도 조사
박단서 ( Darn Seo Park ),필감흔 ( Chien Hsin Pi ),이정한 ( Jeong Han Lee ),공재철 ( Jae Cheol Kon ),백동기 ( Dong Gi Baek ),송용선 ( Yung Sun Song ),권영미 ( Young Mi Kwon ) 한방재활의학과학회 2008 한방재활의학과학회지 Vol.18 No.3
Objectives : This study aimed to understand the satisfaction degree of patients due to traffic accident(TA) in order to provide basic data which would give help not only to improve the quality of services, but also to strengthen the competitiveness of oriental medical hospitals on sequela of TA patients. Methods : The data were collected from inpatients and outpatients who answered a self-report questionnaire. Independent t-test, analysis of variance(ANOVA), X2-test, correlation analysis were used for data analysis. Results : According to the research on medical satisfaction degree, the overall satisfaction degree was 4.141. On each field, satisfaction degree related to the doctor service recorded the highest degree among others(4.474). Satisfaction degree related to the appropriateness of service was the second(4.091). On the other hand, satisfaction degree of using procedure was the lowest degree(3.857). On the difference of degrees of satisfaction by general characteristics, patients who were unemployed·houseworker group showed lower doctor service satisfaction degree than that of other groups. However, on the difference of degrees of satisfaction related to other general characteristics, there were no signigicant differences(p<0.05). Conclusions : The service distribution of oriental medical hospital was almost equal without concentrating on specified social classes.