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( Yudiantarti Safitri ),( Rosita Novi Andari ) 한국정책학회 2013 International Journal of Policy Studies Vol.4 No.2
One of Bureaucracy Reform objective in Indonesia is excellent public service that held in local government. This objective is encouraging the civil servant, in local government to implement reform program. Moreover, in Indonesia kelurahan (equal with village) and kecamatan (sub-district) are two organizations that have function as public service front liner in local government. These two organizations are in charge of giving services to the society and must adapt to difference characteristic, in each area. This paper will compare which organization that more efficient and effective in giving services to people in different area (the area with village and city characteristic). This study deal with the efficiency and effectiveness of public services between kelurahan Aren Jaya and kecamatan Bekasi Timur in Bekasi City (City characteristic) with kelurahan Kota and kecamatan Tanjung Pandan in Belitung Regency (Village characteristic).