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How do Ideas Interact with Behavior in Organizations?
( Magnus Marmgren(msc) ),( Sverker Alange(phd) ),( Stefan Book(phd) ) 한국품질경영학회 2015 한국품질경영학회 학술대회 Vol.2015 No.2
Purpose: To develop and test a conceptual framework for how ideas interact with behavior in the context of organizational development and the adoption of new organizational innovations focusing on quality, innovation and sustainability. Design/methodology/approach: The framework that has been proposed in this paper is the product of an abductive research process. This process has involved testing and reflecting in action, and on action when writing. The emerging framework has also been challenged by theoretical input from continual literature studies and has (at different stages of its development) been part of the theoretical framework for a PhD dissertation, research articles and master□s theses. Findings: The framework graphically highlights the relation between explicit (i.e. spoken or documented) and tacit ideas and that the latter is what largely controls action. It also implies that for new explicit ideas or theories to become effective, which is normally the purpose of improvement initiatives, they have to become part of the tacit guiding ideas. This is often quite difficult to achieve. The framework gives a perspective on why this is the case and how it can be counteracted. Examples of measures indicated include seeing development as iterative and contextual, and supporting sense-making and learning by doing. Another example is to address the coherence between the parts of the framework, i.e. what is said, documented and done. Practical implications: The framework has been tested with practitioners and the graphical framework has rapidly assisted professionals in making explicit, and developing, the tacit knowledge they have of the specific problem/opportunity areas for their respective organization. This was found in different cases including studies of sustainability, process management and cultural factors influencing behavior in different countries. Originality/value: The implications of the framework are in line with existing research but we believe that the graphical model adds both scientific and practical dimensions. This is partly due to the framework making it easier to differentiate between complex concepts that are often confused.
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