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K항공사 객실승무원의 보수교육과정 만족도가 직무능력에 미치는 영향에 관한 연구
박지영 ( Ji Young Park ),원미연 ( Mi Yeon Won ),김석필 ( Seok Phil Kim ) 한국항공경영학회 2011 한국항공경영학회 추계학술대회 Vol.2011 No.-
This paper researches how cabin crews to be qualified to take care passenger`s safety and services through educational processes. The research will suggest its implications to train better-qualified crews analyzing correlation between satisfaction level of education and crew`s work capabilities. My research mainly deals with off-line education courses in which cabin crews participate after completing entry training. Satisfaction and needs of cabin crews with education were analyzed based on evaluation of various factors affecting the education courses. Depending on the analysis result above, it should be reminded satisfaction level on off-line education is one of the major factors which can contribute to a flight attendant`s work capability. Based on survey result, strategic implication to enhance the off-line education for crews are suggested by analyzing correlation between satisfaction and work capability.