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당일 검사에 대한 원스톱 서비스 전과 후의 고객만족도 비교
강건우,이의정,이현경,이은선,임양희,한형태,Kang, Kun-Woo,Lee, Eui-Jeong,Lee, Hyun-Kyung,Lee, Eun-Son,Lim, Yang-Hee,Han, Hyung-Tae 한국의료질향상학회 2020 한국의료질향상학회지 Vol.26 No.2
Purpose:Hospitals provide top medical service using exceptional manpower, medical technology, and state-of-the-art equipment, thus raising the standard of customer satisfaction. In addition, their medical service is becoming higher than before. One-stop service is a good way to improve the quality of customer-centered service as a qualitative marketing strategy. This study thus aims to facilitate subsequent research and compare customer satisfaction before and after one-stop service. Methods: The study included 72 patients who received the reserved examination and one-stop service for 20 days from April 23 to May 12, 2014. The surveyed questionnaire data were analyzed using SPSS 18.00. Results: The comparison results of customer satisfaction showed that the satisfaction score was generally high in the areas of kindness of examination staff, the speedy/accuracy of work processing of examination staff, and the kindness of reservation staff. The group before one-stop service showed their dissatisfaction with repeated visits and difficulty of booking a desired day. The group after one-stop service showed dissatisfaction with the long waiting time for examination or same-day treatment. Conclusion: The one-stop service showed good results, but new uncomfortable issues for the customer were revealed as well, which may result in more work of employees. Considering the characteristics of various clinical departments, the author hopes to find an efficient operation plan through the development and improvement of an appropriate one-stop service method.
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화장품용 W(마이크로바이오젤)/O/W 멀티-에멀젼 제조
정원욱(Won-Wook Jeong),서상권(Sang Gwon Seo),이의정(Eui Jung Lee),오주영(Joo-young Oh),이경진(Kyung Jin Lee) 한국고분자학회 2024 폴리머 Vol.48 No.1
천연 고분자로 만들어진 마이크로바이오젤은 약물전달 등 생의학 응용에 매력적이고 그 제조 방법이 다양하나 불안정한 수율, 번거로운 분리과정들이 수반되는 약점이 있다. 본 연구는 화장품의 W/O 에멀젼 제조 과정 중에 직접 마이크로바이오젤을 제조하는 화장품용 W(마이크로바이오젤)/O 에멀젼을 형성시킨 후, 연속 실온 공정으로 안정적으로 W(마이크로바이오젤)/O/W 멀티-에멀젼을 제조하는 간단한 방법을 제시한다. 우리는 제조된 W/O/W 멀티-에멀젼의 현미경 관찰을 통해 바깥쪽 수상에 분산되어 있는 입자들 안에 또다른 입자들이 존재하는 구획된 구조가 형성되었음을 확인하고, 안쪽 수상(마이크로바이오젤) 비율이 증가함에 따라 W/O 에멀젼과 W/O/W 멀티-에멀젼의 입자 크기와 점탄성이 커짐을 확인하였다. 이 제조 방법은 고함량의 마이크로바이오젤을 제조할 수 있고, 다양한 수용성 및 유용성 효능성분을 구획된 구조 내에 캡슐화할 수 있는 W/O/W 화장품 제형 연구에 중요한 가치가 있다. Microbiogels made from natural polymers are attractive for biomedical applications such as drug delivery and have various manufacturing methods. However, it has drawbacks such as unstable yield and cumbersome separation process. This study presents a simple method to form cosmetic W (microbiogel)/O emulsion that produces microbiogel directly during cosmetic W/O emulsion manufacturing process and then stably produce the W (microbiogel)/O/W multi-emulsion through a continuous room temperature process. We confirmed that a partitioned structure was formed in which other particles exist within the particles dispersed in the outer water phase from microscopic observation of the prepared W/O/W multi-emulsion and the particle size and viscoelasticity of W/O emulsion and W/O/W multi-emulsion increased as the ratio of inner water phase (microbiogel) increased. This manufacturing method can produce high-content microbiogels and is of significant value in research on W/O/W cosmetic formulations that can encapsulate various water-soluble and oil-soluble active ingredients within a partitioned structure.
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