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Identifying target experiences based on user’s needs and wishes in the future domestic electric oven
Junghun Hyun,Sandeul Lee,Nari Kim,Jeongmin Kim,Chajoong Kim 한국HCI학회 2019 한국HCI학회 학술대회 Vol.2019 No.2
This research aims to understand the user and identify user experiences for the future oven. LG lightwave oven was chosen as the stimuli product in the study. To achieve the research goal, a user study was conducted to find out user’s needs and wishes. A set of research techniques were used such as survey, collage, guided tour, observation and retrospective interview. A total number of 53 subjects participated in the study. To verify that the ideas are meaningful, survey was conducted by 48 subjects and guided tour, observation, interview and collage was conducted by 5 subjects. Target user experiences in the future oven were derived from the results. Confusing and disconcerting trays, water container and buttons have usability problem and oven users expect and desire elaborate and sophisticated oven which is at the same time very easy to use.