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우리나라 특1급 호텔의 지역별·브랜드별 서비스품질 차이 분석 : Focusing on Region and Brand
김희탁,김장하 한국품질경영학회 2001 품질경영학회지 Vol.29 No.3
The purpose of this study is to analyze the differences in the deluxe hotels' service quality in Korea according to the region and the brand. The subjects of this survey for the empirical analysis are limited to the customers of deluxe hotels in Korea: data(1,054 samples) are collected from 16 deluxe hotels among 27 of its kind in Seoul, Pusan, Cheju and Kyongju areas. The results are as follows. First, the hotel service quality between the hotels in Seoul and in provinces makes little difference. Second, the service quality in the Seoul, Pusan, Cheju and Kyongju areas shows significant difference. Third, there is also a significant difference on the service quality between domestic hotel brand and foreign-chained hotel brand.
우선순위규칙을 이용한 두 대의 기계의 플로우샵 일정계획에 관한 연구
김희탁 상명대학교 경영연구소 1998 경영학연구 Vol.- No.6
This study focuses on the use of priority rule for scheduling in the two-machine flowshop. We examines the performances of seven priority rules for the two performance criterion: total weighted tardiness and work-in-process inventory. The study has a result that idle time rule is best for the total weighted tardiness criterion and WSPT is best for the work-in-process inventory criterion. The study consists of five chapters . Chapter 2 examines the previouss tudies of ther elated subjects in terms of the methods used, the limits and the implications. The third chapter describes the settings of computational experiment . Chapter 4 reviews and analyze the results of the computational experiment . The last chapter is the conclusion of the study.
김희탁 상명대학교 경영연구소 1996 경영학연구 Vol.- No.4
As our society becomes service-driven society, we are worrying about the efficiency problem of service sector. Even though Levitt's production line approach to service has shown good performance, the service efficiency problem cannot be solved by the approach alone. Introducing employee empowerment to the service makes sense in that context. Employee empowerment is not a new concept: It is shown as a quite useful concept in job design in manufacturing. In service sector, the problem is that we don't know exactly why, how, and when we use employee empowerment. Thus the aim of the study is to investigate the purpose of the employee empowerment and the way and situation of using it. To do this, we reviews previous studies on the matter and synthesize models of related fields. Chapter 2 outlines the major and minor characteristics and idiosyncrasies of service and their effects on operation. Chapter 3 reviews the concept and the contents of employee empowerment. Then the benefits and costs of it are identified. Chapter 4 describes the concept and the contents of production line approach. Also the benefits and costs of it are delineated. Chapter 5 compares two approaches and synthesizes a contingency model. The chapter also suggests the implementation strategy of employee empowerment. Chapter 6 is the conclusion of the study.
제화의 고객지향적 품질창조에 관한 실증적 연구 : Kano 의 모형과 QFD 를 중심으로 Focusing on Kano's Model and QFD
김희탁,이종철 한국품질경영학회 2002 품질경영학회지 Vol.30 No.1
The purpose of this study was to empirically examine the customer oriented quality creation by considering quality elements required by customers in the product design process. The study tried to extract attractive quality elements by using Kano's model. After identifying the elements HOQ(the house of quality) of QFD(quality function deployment) was used to identify the trend of quality elements evaluation. Test for equal means (t-test) was applied to verify the attractive quality elements of adult shoes. It made us find the customer oriented quality elements from the customer needs and latent dissatisfaction. We collected the opinions of experts on shoes and complete the cause and effect diagram and affinity diagram (KJ method). The data of the questionnaire was put to the QFD and the contents of quality elements was identified by brain storming method. We calculated indexes which were the multiplication of weight and marks of quality elements in the cross table of the HOQ by QFD. Then we tested for the equality of means between the indexes and the sum of attractive quality elements. The results for equal means were statistically significant. To create the customer quality the product design should be differentiated between the age groups over attractive quality elements.
A Stuyd on TQM in College Education : The Models of TQM
Kim, Heetak 한국품질경영학회 2004 품질경영학회지 Vol.32 No.4
Total Quality Management(TQM) in Higher Education Institution(HED has been popular since early 1980s. Implementation of TQM, however, has not been easy. The difficulties of the implementation is partially due to the lack of effective TQM models in HEIs. This paper proposed a new model based on PDCA cycle. The paper consists of four chapters. First chapter introduces the status of TQM in HEIs and implementation problems. Second chapter delineates the models used in HEIs. In third chapter, a new model is suggested. Last chapter is the conclusions.