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김규동,최영균,김희준,곽종운,정태학 대한상하수도학회 2002 상하수도학회지 Vol.16 No.5
An Experimental study was conducted for the removal of algae using various inorganic coagulants. Cultivation of algae, investigation of turbidity and chlorophyll-a removal efficiency according to the dosage of coagulants were conducted in series using a jar-tester in this study. Alum, PAC (Polyaluminum chloride), PAC-2 (Concentrated Polyaluminum chloride), PAC-Ca (PAC with Ca), PFC (Polyferricchloride) and PACS (Polyaluminum chlorinate silicate) with various SiO_2 content were used as coagulants. Algae grew up to about 1,500㎍ chlorophyll-a/l in 30 days. Cultivated algae was diluted to 150㎍ chlorophyll-a/l for the laboratory experiment. Decrease of pH was the lowest when PACS-5 was used as a coagulant, while it was the highest when PAC was used. Host of the coagulants showed high turbidity removal rate when the dosage was 1-3 mg Al/l. PFC showed stable turbidity removal efficiency and 80% of removal efficiency could be obtained when the dosage was 1.34 mg Fe/l. Among the coagulants, PACSs showed relatively higher removal efficiency of chlorophyll-a and it was the highest when PACS-5 was used. It means that inorganic coagulant including silicate is more advantageous in the removal of algae, and appropriate content of silicate on the basis of molar ratio of Al to Si is an important factor affecting the stability and settleability of the alum floc.
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김규동 서울保健大學 1996 論文集 Vol.16 No.1
According to the rapidly changing business environment, many companies are recognizing customer satisfaction as a new standard for measuring business performance and attempting to measure this quantitatively. Customer satisfaction is the major result of marketing activities itself and an important process for linking product purchase and/or use to post-purchase behavior such as favorable word-of-mouth, attitude change, repeat purchase, and brand loyalty. So companies can offer important information to process for planning and implementing marketing strategies through measuring customer satisfaction. Thus, this study was accomplished in order to develop measuring instrument for department store customer satisfaction and establish effective marketing strategies for improving customer satisfaction based on the results of the study. Through the results of this study, it was revealed that 19 critical performance attributes can become good measuring instruments for specific department store customer satisfaction and explain customer satisfaction well. Therefore department stores can improve the level of total customer satisfaction by raising these 19 critical performance attributes ratings. Especially because performance attributes related to service have a great effect on total customer satisfaction, department stores must improve the level of service of the sales people, delivery, and exchange or refund as well as the quality and assortment of goods. Finally, department stores basically must plan and implement marketing strategies within the customer-oriented marketing concept and do their best for satisfying the customers` increasingly demanding needs and wants.
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개인적 가치, 고객지향성, 적응성과 판매원성과간의 관계에 대한 구조적 연구
金奎東 韓日經商學會 1999 韓日經商論集 Vol.18 No.-
Good salespeople are the deciding factors in the success of an organization. In particular, the role of the retail salesperson takes on a more important role. Accordingly, the first purpose of this study is to understand the personal values of salespeople: secondly, to study the explanation personal values, adaptability, and customer orientation have on salesperson's performance. The third purpose is to understand the structural link among each of the explanatory factors related to salesperson performance. Lastly, with these research results as a foundation, to find the implications regarding management strategy plans of valuable salespeople for marketing researchers and sales managers. Data was gathered at large distribution centers (department stores, discount stores, large supermarkets, large clothing stores, etc.), surveying 350 male and female salespeople between October 19, 1998. Of the 350 questionnaires distributed, 287 (82%) were returned. Eliminating the unusable ones, 226 of the 287 that were collected were used in the final analysis. The results of the study are as follows: First. the personal values of the salespeople surveyed were divided into self-oriented values and others-oriented. Second, along with adaptability and customer-orientation constructs, salespeople's personal values increased the salesperson performance determinant. Third, the direct effects determinants have on salesperson performance is shown as, in order, adaptability(482), customer orientation(424), others-oriented value(201), while the indirect effect, including overall effect, is shown to be, in order, adaptability(864), others-oriented value(505), customer orientation(424) and self-oriented value(363). Consequently, first, through the examination of the salesperson's personal value structure, customer orientation, and adaptability, sales manager will be able to understand the salesperson and to use it in hiring and training salespeople. Second, as the salesperson performance was demonstrated to be effected by personal values in this study in addition to customer orientation, adaptability, it will make a big contribution to the marketing researchers' theories on salesperson performance. In addition, it will help the sales manager recognize the role of the value of a salesperson's performance management. And finally, among the personal values, it is understood that others-oriented value has a big effect on salesperson performance, so a strategy for salesperson's performance management and reward system must be established in order for it to be applied effectively.
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