경찰 내 학습조직이 조직시민행동에 미치는 영향에 관한 연구 = The Research on the Effects of Learning Organization within Police on Organizational Citizenship Behavior

다국어 초록 (Multilingual Abstract)

This research explored the relationship between the learning organization within police and organizational citizenship behavior(OCB). The police officers？f perception on the learning organization within police was measured by statistics, and then how their perception on the learning organization affected the OCB has been examined. And the relationship between the learning organization within police and OCB intends to test ？uorganizational commitment？v, ？ujob satisfaction？v and ？ucommunication？v as the factors mediating this relationship. So, in effect, the ultimate purpose of this study is to suggest the ways for the police to draw out what sort of learning organization within police are contributive to an improvement of OCB.
Accordingly, in chapter 2 of this research presented theoretical backgrounds and literatures on the police learning organization, OCB, organizational commitment, job satisfaction and communication. In chapter 3 provided the research model and hypothesis. Then, chapter 4 was the analysis part.
In the empirical analysis research, based on the theoretical background shown in literature studies, the correlation between learning organization within police and OCB were compared and analysed. In order to achieve the research objectives and raise the questionnaire？fs feasibility and reliability, the preliminary research was performed targeting at 50 police officers in Seoul Metropolitan Police Agency(SMPA). For the subjects of research, combat․compulsory police officers with unfaithful responses and lacking reliability were excluded through the preliminary research. And, the survey was performed at 580 police officers in the police headquarters of the whole country and they are below the rank of Senior Superintendent with relatively abundant job experience. They responded to survey questionnaires faithfully.
Three variables such as independent variable, dependent variable, mediating variable were taken in for the study as below. Independent variable is the learning organization within police, dependent variable is the OCB, and mediating variable is organizational commitment, job satisfaction and communication. Also, for statistical analysis, the structural equation model was applied using SPSS WIN 10.0 and LISREL Ver 8.3, and analysis of covariance structures was performed on the hypothesis for each factor corresponding to dependent variable based on the established research analysis tools.
This research was analyzed that police learning organization in independent variable had influence on OCB in dependent variable intimately, and organizational commitment, job satisfaction, communication in mediating variable had influence on independent variable and dependent variable at second hand.
This author has drawn out a significant results of the hypothesis from this study. The results of path analysis among learning organization within police, OCB and organizational commitment, job satisfaction, communication in mediating variable through structural equation modeling could be summarized as below.
First, learning organization construction in learning organization within police had influence on OCB intimately and significantly in statistics. And organizational commitment and communication in mediating variable had influence on OCB intimately and significantly in statistics, but not on job satisfaction.
Second, learning organization within police had influence on OCB by the medium of organizational commitment and communication significantly in statistics at second hand. But, learning organization within police hadn？ft influence on OCB by the medium of job satisfaction.
Such results of the research reveals the improvement strategy for the OCB as follows.
Firstly, the police organization has to construct learning organization, and it？fs potential to have the more substantial ？ePolice Knowledge Management System？f. The police organization should encourage individual study, team study and group study of it.
Secondly, police officers have to get his cheese as to social remuneration, emblematic remuneration and material remuneration.
Lastly, the police organization has to construct an open communication system, and create organization culture in normal autonomous work duties. The community can get mutual help through active communication.
The limitations of this research were as follows.
Firstly, the selection of samples was limited, the research thus didn？ft generalized a sample of 580 police officers didn？ft represent the entire police organization that is over 100,000 police officers.
Secondly, there were the issue on the expression of questionnaires. By doing the preliminary research, efforts such as modification and complementation of questions were made to raise the reliability of them that were a little complicated.
Lastly, the main subject of this research is deficient in previous researches. In the future, the research between learning organization within police and OCB should be examined multilaterally.

목차 (Table of Contents)

• 제 1 장 서 론 = 1
• 제 1 절 연구의 목적 = 1
• 제 2 절 연구의 범위 및 방법 = 5
• 1. 연구의 범위 = 5
• 2. 연구의 방법 = 7
• 제 2 장 연구의 이론적 배경 = 10
• 제 1 절 학습조직과 조직시민행동에 대한 접근 = 10
• 1. 학습조직의 의의 및 구성요인 = 10
• 2. 조직시민행동의 의의 및 구성요인 = 28
• 3. 양자의 관계 = 41
• 제 2 절 매개요인 및 선행연구의 검토 = 43
• 1. 매개요인 분석의 필요성 = 43
• 2. 매개요인의 구성 및 다른 변수와의 관계 = 44
• 3. 선행연구의 검토 = 53
• 제 3 장 연구의 설계 및 방법 = 60
• 제 1 절 연구의 설계 = 60
• 1. 연구분석의 틀 = 60
• 2. 가설의 설정 = 62
• 3. 변수의 조작적 정의 = 63
• 제 2 절 설문지 구성 및 자료수집 방법 = 73
• 1. 설문지의 구성 = 73
• 2. 표본설계와 자료수집 방법 = 75
• 제 4 장 조사결과의 분석 및 논의 = 79
• 제 1 절 조사결과의 분석 = 79
• 1. 조사대상자의 일반적 특성 = 79
• 2. 측정지표의 신뢰성과 타당성 검정 = 83
• 3. 특성별 차이분석 = 94
• 4. 관찰변수 간의 상관관계 분석 = 102
• 5. 연구모형의 적합도 평가 = 105
• 제 2 절 가설의 검정 = 120
• 1. 경찰 내 학습조직과 조직시민행동 = 120
• 2. 조직몰입의 매개역할 = 122
• 3. 직무만족의 매개역할 = 122
• 4. 의사소통의 매개역할 = 123
• 5. 가설검정의 결과 요약 = 124
• 제 3 절 분석결과의 논의 및 시사점 = 127
• 1. 분석결과의 논의 = 127
• 2. 연구결과의 시사점 = 135
• 제 5 장 결 론 = 145
• 참고문헌 = 151
• ABSTRACT = 160