보육교사의 정서노동유형에 관한 연구 = A Study on Emotional Labor types: Using Pre-school Teachers

다국어 초록 (Multilingual Abstract)

This study was intended to examine conceptual distinctions among three types of emotional labor strategy and the relations of three types of emotional labor to antecedents and outcomes. Data were collected from pre-school teachers, consisting of only women. Emotional intelligence, core self-evaluation, and emotional expression norm were used as antecedent variables. Job burnout and hope were used as outcome variables. Results of factor analysis showed that emotional labor consists of three factors, which are surface acting, deep acting, and natural acting. Results of correlational analyses and hierarchical regression analyses showed that each type of emotional labor was differently related to antecedent variables as well as outcome variables. Finally limitations and suggestions of this study were discussed.

참고문헌 (Reference)

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