The human actions which act in the organization as a functional being is primarily limited by the organization of management. However, it does always follow the rules of a formal organization as human being invoives various and complicated elements. T...
The human actions which act in the organization as a functional being is primarily limited by the organization of management. However, it does always follow the rules of a formal organization as human being invoives various and complicated elements. Therefore, organization may be classified into two sides formal organization and informal organization. The former is an organization brought by the rules of organization and latter is brought by human elements.
The management of human relations sets its key point on an in formal organizations. The human relations management usually tries to understand social relations and to find the reasonable methods through a survey of individual personality such as motive for activity, desire and attitude between a formal and informal grups
The research on the management of human relations was began by Prof. E. Mayo of Harvard University. He took Hawthorne Research as the method and investigated the Western Eiectric Company. He finally concluded that the efficiency of labour mainly depends on labour's affection. Therefore, the efficiency in production can be improved by rather improvement of human relations between manager and labour or among labours than the change in rest or work.
The question may be raised when Mayo's conclusions to an organization. What and how human relations can be improved in the organization for the Question, following points and methods may be recommended :
1. The method for survey of labour
a. moral survey
b. counselling
2. Improvement of communication
3. The improvement of work-shop
a. leader-ship training
b. delegation of authority
4. The method of paticipation for management
a. suggestion system
b. multiple management
c. group approach management
In conclusion, the key point of human management is that a man is livng being. Therefore a man must be treated and accomodated by the circumstances and functions of the organization.