호텔 인적자원관리기법이 조직몰입에 미치는 영향 = 서울지역 특등급 호텔 레스토랑을 중심으로

국문 초록 (Abstract)

인적자원관리의 궁극적인 목적은 경영성과의 증대에 있다. 본 연구는 국내 호텔레스토랑의 모집과 선발, 교육과 개발, 보상과 효익, 성과측정 등의 인적자원관리 기법이 조직몰입에 미치는 영향을 조사하였다. 연구의 결과는 모집과 선발, 교육과 개발이 정서적 몰입에, 보상과 효익, 성과평가가 유지적 몰입에 영향을 미치는 것으로 나타났다. 이러한 결과는 호텔레스토랑 운영상 인적자원관리의 새로운 지표를 나타내는 결과이다.

다국어 초록 (Multilingual Abstract)

The ultimate goal of human resource management is to improve the organization's performance. This study explored how human resource management practices such as recruitment and selection, training and development, compensation and benefits, and performance appraisal affect the organizational commitment of Korean hotel restaurants. The results of this study shows that recruitment and selection, training and development have influence on affective organizational commitment, while compensation and benefits, and performance appraisal have impact on continuance organizational commitment. These findings have significant implications in presenting a new directions for human resource management in the operation of hotel restaurant business.

목차 (Table of Contents)

• 요약
• Abstract
• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 연구조사 설계
• Ⅳ. 실증분석
• Ⅴ. 결론
• 참고문헌
• 저자소개

참고문헌 (Reference)

1 하용규, "호텔임파워먼트 도입이 리더십과 조직몰입의 관계에 미치는 영향" 경기대학교 2003

2 엄영호, "호텔인적자원 효율적 관리에 관한 연구" 10 (10): 149-152, 2004

3 류진수, "호텔기업의 인적자원관리에 관한 연구" 6 (6): 199-205, 2000

4 배종석, "인적자원관리와 조직성과에 대한 실증연구" 한국인사ㆍ조직학회 11 (11): 133-169, 2003

5 배종석, "인적자원 관리와 기업성과; 비판적 고찰과 한국기업 적용과제" 한국인사관리학회 25 (25): 1-3, 2001

6 김재구, "인사관리시스템과 경영성과가 상호간에 미치는영향에 대한 연구-제조업 생산직을 중심으로" 한국인사관리학회 27 (27): 31-54, 2003

7 이수광, "서비스 산업의 인적자원관리" 대왕사 2005

8 S. E. Jackson, "Understanding Human Resource Management in the Context of Organizations and their Environments" 46 : 237-264, 1995

9 J. H. Davis, "Toward a Stewardship Theory of Management" 22 : 20-47, 1997

10 L. A. Schlesinger, "The Service-driven Service Company" 71-81, 1991

11 B. Schneider, "The Service organization; Human resource management is crucial" 21 : 39-52, 1993

12 C. H. Lovelock, "The Service Encounter in : Developing and Managing the Customer Service Function in the Service Sector" Lexington 1985

13 J. P. Meyer, "The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization" 63 : 1-18, 1990

14 B. Becker, "The HR Scorecard; Linking people, strategy and performance" Harvard Business School Press 2001

15 C. F. Fey, "The Effect of Human Resource Management Practices on Firm Performance In Russia" 11 (11): 1-18, 2000

16 K. Kamoche, "Strategic Human Resource Management within a Resource-capability view of the Firm" 33 (33): 213-233, 1996

17 W. W. Tornw, "Service Quality and Management Practices; A look at employee attitudes, customer satisfaction and bottom-line consequences" 14 (14): 89-104, 1991

18 S. H. Tsaur, "Promoting Service Quality in Tourist Hotels; The role of HRM practices and service behavior" 25 : 471-481, 2004

19 W. J. Zerbe, "Promoting Employee Service Behavior ; The role of perceptions of human resource management practices and service culture" 15 (15): 165-179, 1998

20 L. G. Hrebiniak, "Personnel and Role-Related Factors in the Development of Organizational Commitment" 17 : 1-12, 1972

21 E. W. Morrison, "Organizational Citizenship Behavior as a Critical Link between HRM Practices and service Quality" 35 (35): 439-512, 1996

22 J. Bae, "Organization and HRM Strategies in korea ; Impact on firm performance in an emerging economy" 43 (43): 502-517, 2000

23 J. B. Barney, "On Becoming a Strategic Partner: The role of human resources in gaining competitive advantage" 37 (37): 99-120, 1998

24 E. W. Rogers, "Measuring Organizational Performance in Strategic Human Resource Management ; Problem, prospects, and performance information markets" 8 (8): 311-331, 1998

25 P. M. Wright, "Matches between Human Resources and Strategy among NCAA Basketball Team" 38 : 1052-1074, 1995

26 N. Khatri, "Management Human Resource for Competitive Advantage; A study of companies in Singapore" 11 (11): 336-365, 2000

27 R. L. Mathis, "Human Resource Management; Essential perspectives, 3rd" Thomson (south-western) 11-13, 2005

28 G. R. Gilbert, "Human Resource Management Practices to Improve Service Quality ; A case example of human resource management intervention in government" 30 (30): 183-198, 1991

29 J. P. MacDuffie, "Human Resource Bundles and Manufacturing Performance; Organizational logic and flexible production systems in the world auto industry" 48 : 197-221, 1995

30 J. Barney, "Firm Resources and Sustained Competitive Advantage" 17 : 99-120, 1991

31 B. Schneider, "Employee and Customer Perceptions of Service in Banks ; Replication and extension" 70 (70): 423-433, 1985

32 M. D. Hartline, "Employee Performance cues in a Hotel Service Environment ; Influence on perceived service quality, value, and word-of-mouth intentions" 35 (35): 207-215, 1996

33 S. A. Snell, "Control Theory in Strategic Human Resource Management; The mediating effect of administrative information" 35 (35): 292-327, 1992

34 J. Pfeffer, "Competitive Advantage through People" Harvard Business School Press 1994

35 B. Buchanan II, "Building Organizational Commitment ; The socialization of managers in work organizations" 19 : 2-8, 1974

36 R. M. Steers, "Antecedents and Outcomes of Organizational Commitment" 22 : 46-, 1977

37 L. K. Stroh, "Agency Theory and Variable Pay Compensation Strategies" 39 : 751-767, 1996

38 A. Parasuraman, "A Conceptual model of Service Quality and It's Implications for Future Research" 49 (49): 41-50, 1985

39 K. R. Ferris, "A Comparison of Two Organizational Commitment Scales" 36 : 1983