감정노동과 직무만족 및 감정소진과의 관계에서 감정지능의 조절효과 = The Moderating Effect on the Relationship between Emotional Labor and, Emotional Exhaustion and Job Satisfaction

다국어 초록 (Multilingual Abstract)

The purpose of this study is to verify that emotional labour would lead to job satisfaction and emotional exhaustion, and emotional intelligence would moderate the relationship between emotional labour and its consequences. The results are as follows; Firstly, surface acting does not influence job satisfaction at a statistically significant level while deep acting positively affects job satisfaction at a statistically significant level. Secondly, surface acting positively influences emotional exhaustion at a statistically significant level. Thirdly, emotional intelligence moderates the relationship between emotional labour and job satisfaction while it does not regulate the relationship between emotional labour and job satisfaction.

참고문헌 (Reference)

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