사회복지관 사회복지사의 직무환경 요인이 직무만족에 미치는 영향 = Influence of job environment factors on the job satisfaction of social workers in social welfare center

다국어 초록 (Multilingual Abstract)

The aim of this study was to examine the influence of job environment factors on the job satisfaction of social workers in social welfare center. In other words, it was to enhance the efficiency of social welfare institutions and service quality for the visitors of such institutions by identifying the factors that influence the job satisfaction of the social workers.
The subjects of the study were 500 social welfare workers in a welfare center located in Busan Metropolitan City. Ultimately 260 questionnaires were used for analysis and the following tools were used for data analysis: reliability test for the measurement tools; frequency test for descriptive statistics on variants; Pearson's correlation analysis to examine the correlation among variables; and multiple linear regression to examine the influence of socio-demographic, individual and job environment characteristics of the social workers on their job satisfaction. The analysis results were as follows.
First, the results of the correlation analysis to identify the relation between independent and dependent variants were as follows. A significant correlation was found between the job satisfaction and gender among demographic variables. As for job environment factors, the following variables had a correlation(p<0.05) with the job satisfaction: job objectives; employment status such as a contract-base employment; overtime; frequency of taking annual leave; degree of easiness to take day-offs; alternate day-off; special leave; and emphasis on evaluation.
Second, the results of the regression analysis to identify influence of the socio-demographic, individual and job environment factors on the job satisfaction were as follows. A significant influence was made by age and educational background as socio-demographic factors, certificate degree and a position at work as individual factors, and nature of the task, nature of organization, frequency of taking annual leave, degree of easiness to take day-off and special leave as job environment factors.
In conclusion, it was important to guarantee that the satisfaction for one's task itself is high and taking day-offs is easy for employees. Moreover it was also recommended that a fair and rational promotion system be implemented to appoint appropriate personnel with proper job title. In addition opportunities for employee training should be available and a desirable job environment must be encouraged, in collaboration with the institution and social workers, by granting special leave.

목차 (Table of Contents)

• Ⅰ. 서론 1
• 1. 문제제기 1
• 2. 연구목적 3
• Ⅱ. 이론적 배경 4
• 1. 사회복지관 사회복지사의 직무 4
• 2. 직무만족의 개념 6
• 3. 직무만족의 영향요인 10
• 4. 선행연구 19
• Ⅲ. 연구방법 27
• 1. 연구모형 및 가설 27
• 2. 변수 및 측정도구 29
• 3. 측정도구의 신뢰도 분석 32
• 4. 설문 문항의 구성 33
• 5. 연구대상 및 자료수집방법 35
• 6. 자료 분석 방법 36
• Ⅳ. 연구결과 37
• 1. 응답자의 특성 37
• 2. 사회복지관에 근무하는 사회복지사의 직무환경 40
• 3. 사회복지사의 직무만족도 42
• 4. 인구학적개인적직무환경요인과 직무만족 간의 상관관계분석 43
• 5. 직무만족에 영향을 미치는 요인 분석 45
• Ⅴ. 결론 59
• 1. 결과요약 59
• 2. 제언 60
• 참고문헌 62
• Abstract 65
• 부록 설문지 67