조직 내 갈등과 갈등관리전략 및 갈등 후 조직원 행동 간의구조적 관계: 항공사 지상직원을 대상으로 = Structural relationship between conflict and conflict management strategies and Behavior of organization members after conflict: Airlines ground staff targets

다국어 초록 (Multilingual Abstract)

This study aimed to understand structural relationships between conflicts within an organization (relational conflict, task conflict), conflict management strategies (integration strategy, avoidance strategy, and segmentation strategy) and behavior after conflict (trust, relationship satisfaction) with airline ground crews. The survey was conducted with airline ground crews working at local or international airports in Busan, Seoul, and Incheon between March 2 and 20, 2015, and among questionnaires distributed and collected, significant 241 were employed in this study. For analysis, SPSS 18 and AMOS 18 were used, and for reliability analysis, measurement variable model (SEM) was employed in order to understand a casual relationship between Crombach`s Alpha and variables, and alternative model development was made for additional analysis. Hypotheses were 16 in total and among them, hypotheses 5, 6, 7, 10, 13, and 14 were adopted for significant ones, and the rest hypotheses 1, 2, 3, 4, 8, 9, 11, 12, 15 and 16 were rejected. Based on study findings, conclusions, implications, limits of the present study and direction of the future study were proposed.

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