정신보건전문요원의 갈등요인과 갈등수준 및 갈등해결방법에 관한 연구 = A Study on Conflict Factors, Conflict Levels and Conflict Resolutions of a Mental Health Specialist

다국어 초록 (Multilingual Abstract)

Recently, there have been conflicts of interest between various populations in the inside and outside of Korea. Such phenomenon shows diverse types of conflicts expressed as individual activities become complex and work is subdivided more and more. Therefore, this study aims to find efficient conflict management plan of a mental health specialist based on examining conflict factors, conflict levels and conflict resolutions experienced by a mental health specialist (mental health nurse, mental health social workers, mental health clinical psychologist) in the mental health center. To achieve this aim, a questionnaire survey was carried out aiming at 206 mental health specialists in 37 institutions around the country.
The results of this study were summarized as follows:
First, the degree of conflict levels of a mental health specialist was 2.64 in total average, and it was not so high score, but adequate level.
Second, it showed that conflict factors that most specialists experienced was performance and reward system, decision makers and related organization, client and family relations, and confusion of duty instruction. The most used conflict resolution was compromise and integration.
Third, in the conflict factors by individual characteristics, performance and reward system was the origin of most conflict in more experience of employee turn over, a team leader than person in charge, more employment period, and thirties than forties.
Especially, in the degree of conflict resolution by individual characteristics, it indicated that the married than the unmarried, a team leader with higher position mostly used democratic ways, integration and compromise; that more experience of employee turn over strongly showed to resolve conflicts with passive ways such as control and shirking.
Forth, conflict factors influencing conflict levels were, in turn, personality, decision maker and related organization, communication disorder, interdependence in duty, and performance and reward system, and most factors were affected by those.
Fifth, with regard to characteristics of relationship between conflict factors and methods of resolving conflict, it was indicated that compromise and integration decreased conflict, while evasion and domination increased conflict. Accordingly, evasion and domination are no more than methods of escaping conflicts in a moment, so they are not effective methods.
On the basis of such results, it was considered three things below for conflict management plan of a mental health specialist in mental health center.
First, it was a plan to prevent conflict previously with management of dysfunctional conflict factors by diagnosing the source of conflict.
Second, it was a way leading the source of conflict adapted, not basically altered, and it was the plan to solve conflict constructively using right conflict management, integration and compromise.
Third, it might be considered a plan promoting functional conflict that leads higher efficacy of center with evaluation by external organization such as education training enhancement, the fixation of sound incentive system, mental health supporting committee for making the mode inducible of competition between the specialists.
It is difficult to find the best way managing all conflicts efficiently, however, the work to find satisfactory results by managing and negotiating conflicts productively and constructively may prevent talented mental health specialist from separation and reduction, further, may promote the improvement of quality level and speciality of community mental health service through stable and consistent security of specialist.

목차 (Table of Contents)

• 제1장 서론 = 1
• 제1절 연구의 필요성 및 목적 = 1
• 제2절 연구의 내용 및 방법 = 4
• 제3절 연구의 한계 = 5
• 제2장 이론적 배경 = 6
• 제1절 갈등의 의의 및 관점 = 6
• 제2절 갈등의 요인과 갈등과정 = 9
• 제3절 갈등의 수준과 조직유효성 = 15
• 제4절 갈등의 관리 = 19
• 제5절 지역사회정신보건사업 현황과 직무갈등실태 = 25
• 제6절 선행연구 검토 = 32
• 제3장 조사방법 및 설계 = 39
• 제1절 조사대상 및 방법 = 39
• 제2절 연구모형 및 가설 = 40
• 제3절 조사도구 = 42
• 제4절 자료수집 방법 = 45
• 제5절 분석방법 = 45
• 제4장 조사결과 및 분석 = 46
• 제1절 조사대상자의 일반적 특성 = 46
• 제2절 갈등의 요인, 수준 및 해결방법 = 47
• 제3절 갈등수준에 영향을 미치는 갈등요인 = 79
• 제4절 갈등수준에 따른 갈등해결방법 = 86
• 제5절 갈등요인과 갈등해결방법의 상관관계 분석 = 89
• 제6절 연구가설 검증 = 91
• 제5장 결론 및 제언 = 98
• 제1절 결론 = 98
• 제2절 제언 = 101
• <참고문헌> = 105
• <Abstract> = 113
• <설문지> = 116