1 김재영, "호텔종업원 친소비자 행동의 결정변수: 사회적 성과, 경제적성과, 몰입, 분배공정성의 영향을 중심으로" 15 (15): 103-124, 2000
2 김광근, "호텔종사원의 직무특성이 조직몰입, 직무만족, 조직시민행동에 미치는 영향" 19 (19): 469-488, 2006
3 김종재, "조직행동론" 박영사 1991
4 유기현, "조직행동론" 무역경영사 1987
5 박대환, "서비스제공자의 친사회적 행동에 미치는 선행변수들간의 구조적 관계: 호텔 식음료부서를 중심으로" 11 (11): 55-74, 2002
6 안운석, "서비스마케팅" 도서출판 두남 2005
7 김지영, "서비스 종사자의 조직공정성 지각이 직무만족 및 조직몰입에 미치는 영향에 관한 연구:서울시내 특 1급 호텔 및 카지노 종사원 비교" 경희대학교 관광대학원 2008
8 임준철, "분배공정성과 절차공정성이 직무만족과 조직몰입에 미치는 차별적 영향에 관한 연구" 27 (27): 93-111, 1998
9 Lind, E. A., "The winding road from employee to complainant: Situational and psychological determinants of wrongful termination claims" 45 (45): 557-590, 2000
10 Alexanderand, S., "The role of procedural and distributive justice in organizational behavior" 2 (2): 177-198, 1987
1 김재영, "호텔종업원 친소비자 행동의 결정변수: 사회적 성과, 경제적성과, 몰입, 분배공정성의 영향을 중심으로" 15 (15): 103-124, 2000
2 김광근, "호텔종사원의 직무특성이 조직몰입, 직무만족, 조직시민행동에 미치는 영향" 19 (19): 469-488, 2006
3 김종재, "조직행동론" 박영사 1991
4 유기현, "조직행동론" 무역경영사 1987
5 박대환, "서비스제공자의 친사회적 행동에 미치는 선행변수들간의 구조적 관계: 호텔 식음료부서를 중심으로" 11 (11): 55-74, 2002
6 안운석, "서비스마케팅" 도서출판 두남 2005
7 김지영, "서비스 종사자의 조직공정성 지각이 직무만족 및 조직몰입에 미치는 영향에 관한 연구:서울시내 특 1급 호텔 및 카지노 종사원 비교" 경희대학교 관광대학원 2008
8 임준철, "분배공정성과 절차공정성이 직무만족과 조직몰입에 미치는 차별적 영향에 관한 연구" 27 (27): 93-111, 1998
9 Lind, E. A., "The winding road from employee to complainant: Situational and psychological determinants of wrongful termination claims" 45 (45): 557-590, 2000
10 Alexanderand, S., "The role of procedural and distributive justice in organizational behavior" 2 (2): 177-198, 1987
11 Locke, E. A., "The nature and causes of job satisfaction in Handbook of Industrial and Organizational Psychology" Rand McNally 1976
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13 Allen, N. J., "The measurement and antecedents of affective, continuance and normative commitment to the organization" 63 : 1-18, 1990
14 Dovidio, J. F., "Specificity of empathy-induced helping: Evidence for altruistic motivation" 59 (59): 249-260, 1990
15 Hoffman, K. D., "Service provider job satisfaction and customer-oriented performance" 6 (6): 68-78, 1992
16 Dienhart, J. R., "Service orientation of restaurant employees" 11 (11): 331-346, 1992
17 노형진, "SPSS/AMOS에 의한 사회조사분석" 형설출판사 2002
18 Greenberg, J., "Reactions to procedual justice in payment distributions: Do the means justify the ends?" 72 (72): 55-61, 1987
19 Brief, A. P., "Prosocial organizational behaviors" 11 (11): 710-725, 1986
20 Lawler, E. J., "Power and the emergence of commitment behavior in negotiated exchange" 58 (58): 465-481, 1993
21 Eisenberg, R., "Perceived organizational support and employee diligence, commitment, and innovation" 75 (75): 51-59, 1990
22 Posdakoff, P. M., "Organization citizenship behaviors and sales unit effectiveness" 31 (31): 351-363, 1994
23 Smith. C. A., "Organization citizenship behavior: Its nature and antecedents" 68 (68): 653-663, 1983
24 Eby, L. T., "Motivational bases of affective organizational commitment: A partial test of an integrative theoretical model" 72 (72): 463-483, 1999
25 Summers, T. P., "Modeling the role of pay equity perceptions: a field study" 64 (64): 145-157, 1991
26 Niehoff, B. P., "Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior" 36 (36): 527-556, 1993
27 Lind, E. A., "Justice and authority in organization in Organizational Politics, Justice, and Support: anaging Social Climate of Work Place" Quorum 83-96, 1995
28 Morrison, K. A., "How franchise job satisfaction and personality affect performance, organizational commitment, franchiser relations, and intention to remain" 35 (35): 36-67, 1997
29 Price, J. L., "Handbook of organizational measurement" M. A. Pittman 1986
30 Myer, J. P., "HRM practice and organizational commitment: test of mediation model" 17 (17): 319-331, 2000
31 Folger, R., "Effect of procedual and distributive justice on reactions to pay raise eecisions" 32 (32): 115-130, 1989
32 Tang, T., "Distributive and procedural justice as related to satisfaction and commitment" 61 (61): 25-31, 1996
33 McFarlin, D. B., "Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes" 35 (35): 626-637, 1992
34 Kelley, S. W. Jr., "Customer participation in service production and delivery" 66 (66): 315-335, 1990
35 Bettencourt, L. A., "Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors" 73 (73): 39-61, 1997
36 Morrow, P. C., "Concept redundancy in organizational research : The case of work commitment" 8 (8): 486-500, 1983
37 Harrison, J. K., "Antecedents to organizational commitment among mexican employees of a U.S. firm in Mexico" 138 (138): 609-623, 1998
38 Brown, S. P., "Antecedents and consequences of salesperson job satisfaction: Meta-Analysis and assessment of casual effects" 30 (30): 63-77, 1993
39 Netemeyer, R. G., "An investigation into the antecedents of organizational citizenship behavior" 61 (61): 85-98, 1997
40 Myer, J. P., "Affective, continuance and normative commitment to organization: a meta analysis of antecedents, correlates, and consequences" 61 (61): 20-52, 2001
41 Farkas, A. J., "A three-wave longitudinal analysis of the casual ordering of satisfaction and commitment on turnover decisions" 74 (74): 855-868, 1989
42 Solomon, M. R., "A role theory perspective on dyadic interactions: The service encounter" 49 (49): 99-111, 1985
43 Bateman, T. S., "A longitudinal analysis of the antecedents of organizational commitment" 27 (27): 95-112, 1984