조직공정성과 조직시민행동 간의 관계: 조직문화의 조절효과와 조직신뢰의 상호작용효과에 대해 = The Relationship of Organizational Justice(OJ) to Organization Citizenship Behavior(OCB): Focusing on Organizational Culture & Trust

다국어 초록 (Multilingual Abstract)

The purpose of this is study to verify the impact between Organizational Citizenship Behavior and Organizational Justice, Organizational culture and trust. In regard of this, this study conducted a survey targeting public sectors to identify the impact between them. The findings are follow. First, the interaction of distributive justice and procedural justice has been affected Organizational Citizenship Behavior. Second, hierarchy cultural factors are effects on distributive justice than procedural justice as positive effect. In fact, in the public agency where the level of hierarchy cultural is high, the relation between distributive justice and Organizational Citizenship Behavior is more tighten up. Lastly, in results of between organizational justice and trust, this research findings were results in concord with literature review because the trust is effects positively on distributive justice. As matter of fact, Even if the individual has the low level of distributive justice, he will show Organizational Citizenship Behavior due to the trust between organization and him. The implication of the study is follow. First, if the procedural of promotion and assessment is fair, the individual is more likely to show Organizational Citizenship regardless of distributive justice. Second, it is necessary to secure procedural justice in the hierarchy culture of organization. Additionally, Building the trust between the individuals and organization is important because they are tend to accept the result of organizational decision(promotion, allocation and process of assessment, etc)

참고문헌 (Reference)

1 김호정, "한국행정문화연구와 경쟁가치모형" 한국행정학회 21-35, 2002

2 김근세, "책임운영기관의 조직문화와 효과성에 관한 연구: 운전면허시험관리단을 중심으로" 한국행정학회 39 (39): 179-203, 2005

3 서재현, "조직정의와 조직몰입에 관한 연구: 다중몰입을 중심으로" 6 (6): 1-34, 1998

4 문형구, "조직시민행동(OCB) 연구에 대한 비판적 고찰: 한국에서의 연구를 중심으로" 한국경영학회 35 (35): 609-643, 2006

5 김진희, "조직문화, 조직몰입 및 조직성과와의 관계: 고용지원센터를 중심으로" 한국노동연구원 7 (7): 103-134, 2007

6 박상언, "조직문화 프로필과 조직효과성의 관계에 관한 연구" 24 (24): 213-237, 1995

7 장용선, "조직문화 연구의 동향과 과제" 한국인사·조직학회 16 (16): 65-114, 2008

8 안관영, "조직공정성지각이 조직시민행동에 미치는 효과 : 개인특성의 조절효과를 중심으로" 23 (23): 115-140, 1999

9 김호균, "조직공정성인식, 조직신뢰, 조직시민행동간 영향관계분석" 한국행정학회 41 (41): 69-94, 2007

10 박준철, "조직공정성이 종업원참여행위에 미치는 영향에 관한 연구 -여행사 종사원의 직무만족과 조직신뢰의 매개역할을 중심으로-" 대한경영학회 16 (16): 13-1482, 2003

11 김동환, "조직공정성과 조직시민행동의 관계에서 조직지원인식의 매개역할에 관하여" 한국인사·조직학회 17 (17): 47-85, 2009

12 이재훈, "조직공정성, 신뢰, 조직유효성간의 관련성에 관한 연구" 한국인사·조직학회 12 (12): 92-132, 2004

13 유소영, "정부조직에서의 정보시스템 활용과 성과에 관한 연구 : 온-나라 시스템을 중심으로" 한국행정연구원 19 (19): 3-24, 2010

14 김민강, "신자유주의적 인사혁신의 맥락에서 인사공정성과 조직시민행동" 한국행정학회 42 (42): 261-291, 2008

15 이은진, "성과중심 인사평가제도의 성과에 관한 연구: 조직문화의 영향을 중심으로" 성균관대학교 2009

16 서인석, "서울시 대기환경정보제공서비스의 수용경로분석: 기술수용모형및 행위자 인지적 접근의 적용" 한국정책학회 249-272, 2010

17 정홍술, "상사에 대한 신뢰 및 조직지원인식에 대한 조직공정성의 효과와 조직시민행동과의 관계" 한국인사관리학회 29 (29): 107-137, 2005

18 임재민, "사회서비스 제공기관 종사자들의 조직시민행동 분석: 영리기관과 비영리기관의비교를 중심으로" 서울대학교 2009

19 임준철, "분배공정성과 절차공정성이 직무만족과 조직몰입에 미치는 차별적 영향에 관한 연구: 문화적 맥락이 조직성원의 행위성향에 미치는 영향을 중심으로" 27 (27): 93-111, 1998

20 고종욱, "분배 및 절차공정성이 지방공무원의 직무태도에 미치는 영향" 한국지방자치학회 15 (15): 2003

21 문형구, "국내 조직공정성 연구의 동향과 향후 과제" 한국인사·조직학회 17 (17): 229-306, 2009

22 유경화, "경찰조직에서 리더십 유형과 객관적 조직 성과간의 관계: 집단효능감의 매개역할" 한국행정학회 37 (37): 379-397, 2003

23 이동수, "경쟁가치모형을 적용한 중앙행정조직 관리자의 리더십 분석" 한국공공관리학회 23 (23): 33-63, 2009

24 이동수, "경쟁가치모형을 이용한 한국 행정조직문화의 진단" 한국정부학회 19 (19): 215-244, 2007

25 Korsgaard, M. A., "What motivate fairness? The role of subordinate assertive behavior on managers’ interactional fairness" 83 (83): 731-744, 1998

26 Robbins, T.L, "Using the Group-Value Model to Explain the Role of Noninstrumental Justice in Distinguishing Effects of Distributive and Procedural Justice" 73 : 511-518, 2000

27 Harrison, R, "Understanding your Organization's Character" Havard Business Review 1972

28 Tyler, T., "Understanding Why the Justice of Group Procedures Matters: A Test of the Psychological Dynamics of the Group-Value Model:" 70 : 913-930, 1996

29 Creed, W. E. D., "Trust in organization: A conceptual framework linking organizational forms, managerial philosophies, and the opportunity costs of controls in Trust in organizations: Frontiers of theory and research" Sage 16-38, 1996

30 Lewis, J. D., "Trust as a social reality" 63 : 967-985, 1985

31 Jensen, M. C, "Theory of the firm: Managerial behavior, agency costs and ownership structure" 3 : 305-360, 1976

32 Lind, E. A., "The social psychology of procedural justice" Plenum 1988

33 Vanden Bos, K, "The psychology of procedural and distributive justice viewed from the perspective of fairness heuristic theory in Justice in the workpace(Vol.2): From theory to practice" Erlbaum 49-66, 2001

34 Erkutlu, Hakan, "The moderating role of organizational culture in the relationship between organizational justice and organizational citizenship behaviors" 32 (32): 532-554, 2011

35 Holmes, J. G, "The exchange process in close relationship: Microbehavior and macromotives in the justice motive in social behavior" Plenum 261-284, 1981

36 Moorman, R. H, "The Relationship between Organizational Justice & Organization Citizenship Behavior: Do Fairness Perceptions Influence Employee Citizenship" 76 : 845-855, 1991

37 Trompenaars, F, "The Organizational Meaning and the Meaning Organization" University of Pennsylvania 1993

38 Leventhal, G. S, "Social exchange: Advances in theory and research" Plenum Press 27-55, 1980

39 Morrison, E. W, "Role Definitions and Organizational Citizenship Behavior: The Importance of the Employee Perspective" 37 (37): 1994

40 vasi, D, "Responding to Organizational Identity Threats: Exploring the Role of Organizational Culture" 49 (49): 433-458, 2006

41 Levinson, H, "Reciprocation: The relationship between man and organization" 9 : 370-390, 1965

42 Thibaut, J, "Procedural justice: A psychological analysis Hillsdale" Erlbaum Associates 1975

43 Fortin, Marion, "Perspectives on organizational justice-Concept clarification, social context integration, time and links with morality" 10 (10): 93-126, 2008

44 Roch, S. E., "Organizational justice in an exchange frame-work: Clarifying organizational justice distinctions" 32 (32): 299-322, 2006

45 Folger, R., "Organizational justice and human resource management" Sage 1998

46 Organ, D. W, "Organizational citizenship behavior: The Good Soldier Syndrome" Lexingtion Books 1988

47 Schein, E. H, "Organizational Culture and Leadership" Jossey-Bass Publisher 1985

48 Ouchi, W. G, "Organizational Culture" 11 : 1985

49 O’Reilly, C, "Organizational Commitment and Psychological Attachment: The Effects of Compliance, Identification, and Internalization of Prosocial Behavior" 71 : 492-499, 1986

50 Pdosakoff, P. M, "Organizational Citizenship Behaviors and Sales Unit Effectiveness" 3 (3): 351-363, 1994

51 Organ. D. W, "Organizational Citizenship Behavior: It’s Construct Clean-up Time" 10 (10): 85-97, 1997

52 Rego, Arménio, "Organisational Justice and Citizenship Behaviors: A Study in the Portuguese Cultural Context" 59 (59): 404-430, 2010

53 Colquitt, J. A, "On the dimensionality of organizational justice: A construct validation of a measure" 86 (86): 386-400, 2001

54 Rousseau, D.M., "Not so different after all: A cross-discipline view of trust" 23 : 393-404, 1998

55 Campbell, J. P, "Motivation theory inindustrial and organizational psychology in Handbook of industrial and organizational psychology" Rand Mc Nally College Publishing 1976

56 Cropanzano, R, "Moral virtues, fairness heuristics, social entities, and other denizens of organizational justice" 58 (58): 164-209, 2001

57 Fassina, N.E, "Meta-analytic tests of relationships between organizational justice and citizenship behavior : Testing agent-system and shared-variance models" 29 (29): 805-828, 2008

58 Folger, R, "Justice in social relations" Plenum Press 145-162, 1986

59 Colquitt, J. A, "Justice at the millennium: A meta-analytic review of 25 years of organizational justice research" 86 (86): 425-445, 2001

60 Bies, R. J, "Interactional Justice: Communication Criteria of Fairness in Research in Negotiations in Organizations" JAI Press 1986

61 Adams, J. S, "Inequality in social exchange in Advances in Experimental Social Psychology" Academic Press 267-299, 1965

62 Moorman, R. H., "Individualism as an individual difference predictors of Organizational Citizenship Behavior" 1993

63 Greenberg, J., "Handbook of organizational justice" Lawrence Erlbaum Associates, Inc 2005

64 Pillai, R., "Fairness perceptions and trust 문 mediators for transformation and transcatonal leadership: A Two - sample study" 25 (25): 897-933, 1999

65 Blau, P, "Exchange and power in social life" Wiley 1964

66 Dulebohn, J. H, "Employee perception of fairness of work group incentive pay plane" 24 (24): 469-488, 1998

67 Field, D. M pang, "Distributive and Precedural Justice and Predictors of Employee Outcome in Hong Kong" 21 : 547-562, 2000

68 Muller, C.W., "Distributive Justice Evaluation in two Cultural Context: A Comparison of U. S and South Korean teachers" 52 (52): 869-893, 1999

69 Cameron, K. S, "Diagnosing and Changing Organizational Culture" Addison-Wesley 1999

70 Murphy-Berman, V. B, "Cross-cultural Differences in Perception of Distributive Justice: A Comparison of Hong Kong and Indonesia" 33 (33): 157-170, 2002

71 Konovsky, M. A, "Citizenship Behavior and Social Exchange" 37 : 656-669, 1994

72 Chen, Yi-Jung, "Associations of Organizational Justice and Ingratiation with Organizational Citizenship Behavior: the Beneficiary Perspective" 36 (36): 289-302, 2008

73 Chatman, J. A, "Assessing the Relationship Between Industry Characteristic and Organizational Cultrues: how different can you be" 37 : 522-553, 1994

74 Mayer, R. C, "An integrative model of organizational trust" 20 : 709-734, 1995

75 Roger C. Mayer, "An Intergrative Model of Organizational Trust" 20 : 709-734, 1995

76 Graham, J. M, "An Essay on Organizational Citizenship Behavior" 4 : 249-270, 1991

77 배병렬, "Amos 7에 의한 구조방정식모델링: 원리와 실제" 도서출판 청람 2007

78 김계수, "Amos 16.0 구조방정식모형 분석" 한나래 2007

79 Quinn, R, "A Spatial Model of Effective Criteria: Toward a competing values approach to organizational analysis" 29 : 363-377, 1983

80 Giacobbe-Miller, "A Comparison of Russian and U. S. Pay Allocation Decision, Distributive Justice Judgements, and Productivity under Different Pay Condition" 51 : 137-163, 1988