IT 아웃소싱 어플리케이션 운영 계약모델에 대한 실증적 연구

다국어 초록 (Multilingual Abstract)

The study suggests a contract model of application operation through case study of A bank s IT outsourcing application contract based on workload. The IT outsourcing order form has a problem in that the scope of work is
ambiguous due to the integration of operation and maintenance. In this study, application operation and maintenance
were separated by referring to application operation history provided in ISO/IEC15504-5 standard. The scope of the IT outsourcing service was clarified by organizing the definition and detail activities of the application operation business. Application operation contract method has generally applied estimation method by the number of input manpower and period by agreement between buyer and client. As there is no activity to calculate the number of input
manpower based on the operational work history and based on the standard workload per activity. In this case is not guaranteed due to the simple agreement between the contractors. In this paper, we propose an application operating cost estimation model that measures the size of the operating software using function point analysis that is the basis of application operation tasks. In order to verify the validity of the application operation cost model, we verified the correlation between the application size and the labor cost through regression analysis using SPSS.

참고문헌 (Reference)

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